Business Support Coordinator

Job Details

View similar jobs

About Panasonic

Panasonic System Communications Company Europe UK Visual Systems Solutions group is part of the European B2B sales organisation that provides a wide range of professional projector and display solutions for a broad variety of business applications in corporate, rental & staging, education and public display markets.

Vacancy Description

Based in the Customer Operations Team of the Consumer Electronics Sales Group of Panasonic UK, this position reports directly to the e-Business BPO (Business Process Owner). The team is responsible for maintaining, supporting and developing the on-line system through which the retailers conduct a high proportion of their business with Panasonic. This role gives a good overview of the consumer market both internally and externally.

Role Purpose

Specifically this role is covering all day-to day support for the on-line system but also provides the opportunity to work with the BPO in developing and enhancing the solution. This will enable the successful applicant to gain a general understanding across different parts of the business including Sales, Marketing & Finance. It requires strong numeracy and IT literacy but first-class communication skills (written & verbal) are essential as the role involves contact with staff at all levels across both Panasonic and our network of retailers.

Outline of Duties

• First line support for the Business to Business system
• Day-to-day B2B system support for dealers and Area Sales Managers
• Create Passwords & user-profiles for new dealers
• Monitor price changes and model descriptions to ensure the data on the system is constantly accurate and up to date
• Co-ordinate clear communication of Marketing activities to the retailers
• Dealer Communication – Online Marketing Update
• Working with our Brand Comms department and the Marketing Product Managers
• Pro-active maintenance of sales promotion schemes to ensure quick payment of schemes
• Setup marketing schemes
• Carry out validation checks
• Communicate with retailers as necessary
• Monitor budgets
• Demonstration Stock Purchase Authorisation
• Authorise requests for Demonstration Stock (DesMond)
• Online marketing schemes
• Create & pay Display Allowance Plans (DAP’s)
• Touch & Try Promotions create and pay
• Stock Compensation create and pay
• Create notification to Area Sales Managers
• Create notifications to retailers
• Support for the e-Biz BPO
• User acceptance testing and checking of new functionality
• Creating supporting documentation for retailers

Person Specification

• Must be detailed, accurate and focussed on providing the best possible service for both internal and external customers
• Business related degree desirable
• Competent IT skills
• Ability to communicate well at all levels, both written and verbal
• Strong logical-thinking / critical-thinking skills combined with the ability to prioritise tasks
• Good time management and time keeping
• Confident to approach people of all levels
• Team player with personal initiative

Company Benefits

How To Apply

Please send your CV with a Covering letter (with subject: PANA 003) to:
HR Assistant, Panasonic House, Willoughby Road, Bracknell, Berks, RG12 8FP. Tel: 01344 853 075.

or alternatively email with the subject PANA 003 to: industrial.placement@panasonic.co.uk
Please note that we cannot view CVs that are uploaded to SkyDrive by your mail client.