As I approach the final few days of my Co op placement I want to reflect on the amazing experience I had at Enterprise RentACar in Cork During my time here I was given every opportunity to expand my knowledge in the areas of sales marketing and mana
The internship at enterprise gives you a great introduction to the business world with the role offering the chance to improve and learn while building up your knowledge of Enterprise and the work they do
A quick overview of my job would be a customer service representative Each day is very different Tasks on a day to day basis looks like getting ready for each customer Checking customers in and out of vehicles while providing excellent customer servi
On a day to day basis I will analyse parts of the business including sales customer service and operational running of the business I will also drive to deliver and collect cars and drive to meet with corporate accounts to develop a relationship with t
Product Owners are responsible for the execution of the product development vision and strategy for their assigned products They work with a variety of partners to understand business requirements build and maintain the product backlog successfully le
Business Management Fleet management Employee development Customer service Sales Marketing
Greet customers and open their reservations while explaining the rental process Talk them through their options while renting in terms of fuel and insurance Taking calls and ringing customers to check in on them before during and after the rental Tryin
Learn how to manage the business from customer service level to working with corporate clients Marketing to local accounts going through monthly statements of profit and loss to boost business performance Work towards an internal management qualificati
Providing excellent customer service to customers on a daily basis Day to day running of the branch calling customers selling excess products to customers completing admin tasks ensuring damage is documented in vehicles and that the fleet of cars is
serving customers delivering cars liaising with insurances and body shops setting up corporate accounts
I answer phone calls from customers and deal with customers face to face and go through rental contracts with customers I also deliver and collect vehicles from customers Also I pick up customers who are unable to get into the branch I also marketed en
Dealing with customer service on a daytoday basis communicating regularly with customers businesses and accounts verbal and online communication Managing and mentoring new trainees Teamworking and working sales skills
Daily tasks vary on a project basis I am generally working on 12 projects at once and you can expect to take about 1 week or so to wrap up each project I am usually driving these projects alone albeit with some assistance from other members of the tea
Serving customers and dealing with queries Managing a fleet of 150 cars Sorting out insurance courtesy cars Sorting out specific vehicle requirements Checking in vehicles and making sure vehicle health is optimal Problem solving
Day to day the job entails a variety of things You are required to complete rental contracts with customers and ensure they have a good experience by providing a good service This is also a chance to sell our protections to customers Ensure rental vehi
As part of a daily rental employee each day starts with a meeting followed by roles given to each person We deal with insurance breakdown bodyshop and retail customers In the Out of Hours team we deal with deals outside normal branch hours The OOH t
Working with your team to provide excellent service to all customers Saving new and editing existing reservations Delivering cars to corporate customers picking up customers for a courtesy car when they are unable to commute as well as collecting cars
Managing rental enquiries as well as learning how to think on your feet
Being a management trainee meant undertaking various roles that would help keep each day operating efficiently and effectively Customer service was most important and this is drilled into the culture of the company knowing how to talk to customers on t
As a management trainee we were a crucial part to the day to day no day was the same main responsibilitys were to serve customers deliver and pick up cars admin work such as calling customers regarding their hire and using our initiative to make deci
