In my role at Softcat PLC I manage several critical aspects of the order fulfillment process to ensure smooth operations and customer satisfaction Heres a breakdown of my daytoday responsibilities Managing Autobuyer Issues I handle issues related
My main responsibility was actioning credit and reinvoices for account and Po changes for the customer I worked closely with the sales reps via email or arrange team calls to ensure I had the correct information to process and rectify previous errors w
Maintaining relationships with SMB accounts taking care of placing IT orders discussing solutions upkeeping credit aspects on the account
Supporting the Vendor Alliance Operations manager with planning and executing of transformational operations projects to drive process improvement Assisting in the generation of data and metrics deep diving into data and process mapping Support
Building and maintaining relationships with suppliers Ensuring processes are managed efficiently Processing and managing invoices
Responsible for building key relationships with new amp existing customers Primarily worked within the SMB market on accounts sub 50 users Tasked with understanding how we can position ourselves as a viable IT Partner selling anything within hybrid i
Dealing with Customer requirements and helping to the best of my abilities
Speaking to existing customers forecasting projects and requirements fulfilling current requirements connecting customers with relevant vendorssuppliers Identifying and outreach to potential customers
Managing an Inbox carrying out various projects placing orders liasing with sales and distributors delivering excellent indirect customer service
First 6 months with the digital team where I got to assist with website development hub making blog news and case study uploads and data reporting Second 6 months with GTM and Partner where I shadowed discovery calls to do with message development co
