Register Your Interest - Financial Services - Customer Success & Interaction Placement - Farnborough

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Financial Services - Customer Success & Interaction Placement - Farnborough

We believe in creating an environment where you, our placement student, can learn and develop during your time with us and where you are given your own areas of responsibility from the start. Our experts and mentors will treat you as part of the team from day one, encouraging you to bring your own ideas to the table and giving you the opportunity to show what you can really do.

Our Summit ONE in Farnborough is home to the National Sales Company for the BMW Group in the UK, as well as BMW Group Financial Services which offers retailers, corporate, and private customers a range of customised financial services. Alphabet (GB) Ltd. as a leading provider of Business Mobility Services is also located in Farnborough. We decided in November 2020 to bring together BMW Financial Services and Alphabet to stay relevant to our customers and continue to succeed in a rapidly changing business environment.

Within our self-contained campus, we offer a modern way of working with an empowering office culture, some aspects of which include:

• Our work persona shift – being yourself is effortless and so increases efficiency. For this reason, we allow our employees to express themselves through the way they dress.
• Flexible working hours - working flexibly improves mental perspective and increases sustained productivity. This means our leaders maintain balance, not burnout, through focusing on output, not attendance.
• The opportunity to get involved with our continued support of our house charity with a variety of fundraising events throughout the year.
• Throughout our offices, there are open creative spaces which hold facilities such as table-tennis tables to encourage innovation and employee engagement.

BMW UK, Financial Services, Farnborough – Customer Success & Interaction - 13 Month Placement (July 2025)

As part of the BMW FS Group, the Sales & Marketing area are responsible for delivery of exceptional Customer Retention across BMW, MINI & Motorrad. Demonstrating a passion for Marketing, Digital Marketing and CRM, we’re looking for highly organised, self-motivated individual who can demonstrate an ability to apply themselves and excellent attention to detail. This is a superb opportunity to gain experience of working with all areas of Sales, Marketing and Digital to support with national loyalty activities and campaigns to increase Customer Retention.

What will you be doing?

• The role will be internally focused providing support to the Retention team and retailer UK network.
• Active participation in the management and ongoing development of our loyalty offers.
• Ensuring the Retailer HUB – our communications portal is up to date across the business areas, supporting departments with new content, imagery, links to enhance the Retailer Self-serve experience.
• Support the day-to-day running of the retention inbox.
• Maintaining the focus of the customer journey by working customer appeals via the retention app.
• Involvement in creating slides for customer webinar interactions and training material

Qualifications

• Current university programme. Ideally relevant work experience either in sales, marketing or the automotive industry to demonstrate your competencies would be beneficial.
• A genuine passion and interest in the automotive industry.
• Confident user of Microsoft Office products such as Excel, Word, and PowerPoint.
• Good written and verbal communication skills.
• Ability to use your initiative and manage your own projects/workload autonomously.
• A source of innovation and creativity for our business as well as a resource that will challenge our norms. Our goal is to nurture a future leader for the BMW FS Group.

Why choose us?

• Great Pay - A competitive annual salary
• Rewarding Work-Life Balance - Contracted working hours are 37.5 hours a week Monday to Friday, helping you develop a fulfilling work-life balance.
• Exciting Additional Benefits - You will have the opportunity to enjoy other employee benefits including access to our Advantages scheme, giving you access to a range of offers and discounts, and a subsidised on-site restaurant.

What are we responsible for?

• Supporting you in your training and ensuring you settle into your role and feel welcomed.
• Working sustainably and ethically.
• Providing you with the opportunity to bring your own ideas and develop yourself.
• Ensuring you are happy with your work-life balance and feel as though your contribution to the business is being valued.
• Encouraging you to develop your soft skills such as creating working relationships, communicating effectively, delivering presentations, and gaining confidence in your own ability, supporting you in both your return to university and your future career.

About BMW Group

No need to predict the future. You can create it. 

At the BMW Group, we’re committed to creating an environment where our people can learn from others and teach others. Here, our industry-leading experts will treat you as part of the team from day one and give you every opportunity to really show what you can do.

We look for passionate people, from all backgrounds, who will benefit from exploring every opportunity we have to offer; all while showing curiosity and ambition.

We also believe in giving people the skills and experience they need to thrive. That’s why we welcome around 200 individuals on six or 12-month placements each year, within a wide range of business areas.