Global Servicing and Business Strategy Summer Internship 2025
by American Express
Job Details
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Global Servicing and Business Strategy Summer Internship 2025
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague can share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together.
Business Unit/Role Specific Information
Do you want to be part of a team driving innovation? Do you want to be given responsibility from day one? Do you want to collaborate with our global teams? Working in Global Servicing and Business Strategy means working at the heart of American Express’s global operations, which sits in our largest division, the Global Services Group (GSG). Employing 36,000 colleagues in 28 countries around the globe, no two projects or teams are the same. Our service is an award-winning differentiator and is at the heart of our company’s vision. Our passion for attracting and retaining talent is what makes us stand out and the reason we regularly win best workplace awards all over the world. The American Express 10-week Summer nship Programme gives you the opportunity to work on meaningful projects and develop leadership skills.
What you’ll do
Global Servicing and Business Strategy (GSBS) internship will offer you a view of our end-to-end business operations. Our ns are collaborators, contributors and project managers, working with colleagues to help resolve some of our most sophisticated business challenges. Our focus is to provide the world’s best customer experience every day. GSG is where we deliver differentiated customer service, engaging our value proposition, driving revenue growth, and discovering efficient ways of doing business. This is a programme for the curious and open-minded; GSG covers a broad range of departments and projects, and your work will be diverse. You will be responsible for managing a project over the course of the ten weeks, solving a real business need; your project could be in a range of areas, including project and change management, servicing strategy, colleague engagement, capabilities product management, process engineering, or customer experience, among a broad range of other possibilities. We are looking for adaptable team players who enjoy fast-paced work across a variety of operational functions.
Our Summer Internship Programme is the main pipeline into our full-time GSBS Early Career Programme, a two-year program designed to attract and develop diverse talent to be our colleagues of the future.
What we are looking for:
- Strong social skills with the ability to work independently or in teams
- An ability to communicate and collaborate well with people at all levels
- Have an interest in process improvement and different ways of solving problems
- Highly motivated with the ability to lead projects and initiatives to completion
- The ability to lead and bring others with you
- Be analytical, with an interest in both quantitative and qualitative analysis
- Experience in customer service is desirable and previous industry experience is not necessary
- Must be a penultimate year undergraduate from any degree subject area
In order for your application to be considered, please complete the below steps:
1. Click on ‘Apply Now’
2. Create a new username and password
3. Complete and submit your application
Our team will review completed applications on a rolling basis. We would encourage you submit your applications early as applications may close before the deadline. We appreciate your patience while we consider your application and will be in contact with you by 3 December 2024. The deadline for applications is 10 November 2024.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
- Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
About American Express
American Express is a globally integrated payments company that provides customers with products, insights and experiences that enrich lives and build business success. We do this through innovative payment, travel and expense management solutions for both individuals and businesses of all sizes. More than 170 years of history built on service, trust and security have helped us develop one of the world’s most recognized brands.
Who We Are
At American Express, we strive to live our values in all that we do. We back our colleagues in work and life by prioritizing well-being, fostering an inclusive culture, and supporting and rewarding personal and professional growth every step of the way. By facing each day with a strong sense of purpose, our colleagues are growing, learning and leading the way together.
With meaningful mentorships, real responsibilities and hands on learning experiences, joining Team Amex gives you a global network of opportunities that will shape your career journey for years to come. We offer a range of internship programs as well as full-time opportunities for recent graduates that are designed to provide you with a rewarding and unique experience. As a Team Amex intern, you are encouraged to roll up your sleeves and contribute your point of view to help impact and shape a global iconic brand.
On # TeamAmex, we want you to be you.
How to apply
To apply for this role and to find out more, please click on the apply button.
Please note that applications may close before the application deadline, so apply early to avoid disappointment.
The deadline has expired
We still have opportunities just like this one ready for you to apply.