IT Service and Delivery Management Student Placement

Job Details

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IT Service and Delivery Management Student Placement

Our Support Functions deliver services and makes recommendations about ways to enhance our workplace and the experience of working at our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security. 

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation. 

Working in a professional and friendly environment, will provide you the opportunity to gain practical experience in an IT Service Desk Analyst (Infrastructure) role and will help build a strong foundation for success in your future. Throughout your twelve-month placement with our Company, you will be provided with the opportunity to support, develop and improve our Infrastructure systems and processes and will have the opportunities to travel to other sites.

Duties

Involvement in key projects, Change/Incident management for continuous improvement of computing and network 

Technologies on site 

• Development of new business systems to meet business specifications, project timescales, Change/incident management and users’ expectations  
• Provide technical expertise to implement and integrate new and existing systems and technologies 
• Opportunity to work in an Agile environment to deliver business demands and drive business value  
• Opportunity to manage and deliver your own projects with guidance from your mentor  

Resolve and Manage IT Assistance Requests 

• Management and resolution of helpdesk cases logged by users across sites 
• Be able to devise technical and creative solutions 
• Prepare detailed notes and reports for projects and other IT matters 
• Be able to set priorities when handling multiple projects and cases 

Maintain compliance to our Company’s Corporate and Regulatory guidelines for IT systems 

• Ensuring all necessary training is completed and documented successfully 
• Maintain detailed records of user issues with software and hardware  
• Production of accompanying documentation for the implementation of new systems  
• Adherence to our Company’s Standard Operating Procedures (SOP’s) in everything you do  

Requirements

• You will be looking to complete a 12-month student internship in your third or penultimate year of study of your undergraduate degree, returning to your course at the end of the internship 
• Potential candidates will be studying a Computer Networks or Computer Sciences related degree (or equivalent qualification) 
• Knowledge of network infrastructure 

About MSD

At MSD, we are inspired by a shared vision and mission to save and improve lives.

For 130 years, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases in pursuit of our mission to save and improve lives. We demonstrate our commitment to patients and population health by increasing access to health care through far-reaching policies, programs and partnerships. Today, we continue to be at the forefront of research to prevent and treat diseases that threaten people and animals — including cancer, infectious diseases such as HIV and Ebola, and emerging animal diseases — as we aspire to be the premier research-intensive biopharmaceutical company in the world.

We are officially certified by the Top Employer Institute and been awarded the exclusive Top Employer United Kingdom Certification for the fourth year running.

How to apply

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Please note that applications may close before the application deadline, so apply early to avoid disappointment.

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