Customer Experience Placement 2025
by Samsung Electronics
Job Details
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Emerging Talent - Customer Experience Placement
Imagine working for a company that is passionate about its people…
At Samsung we approach everything we do with the spirit of a ‘joyful pioneer’- daring to defy barriers and striving to excel limits. At the heart of our DNA is the pursuit of excellence and bringing innovation to everyone, faster than anyone. We realise it’s our people who really make this possible and we are continuously looking for dynamic people to join us and share our vision. With our endless ability to predict the next big wave (and create a few of our own), joining Samsung Electronics will put you in touch with the future and keep your career at the cutting edge of tomorrow’s technology.
We are constantly looking for dynamic individuals who share our relentless ambition, and in return offer people opportunities to grow and ways to express themselves in a truly global enterprise.
Think you’ve got what it takes? Join us, and discover your potential.
What will this role involve?
Samsung is much more than just great innovative products, it’s about capturing the imagination of customers, fulfilling their expectations and genuinely connecting with them. The Customer Experience team works across all areas of the consumer and B2B business providing support online, through contact centres, in people’s homes and on the high street. From capturing customer’s imaginations to fulfilling their expectations and genuinely connecting with them, you'll have the opportunity to see everything about the Customer Experience.
Roles may include:
- Business Engagement
- Change and Transformation
- Product Support
What do we need for this role?
- Experience of and enthusiasm for customer service and customer experience
- Deep understanding and enthusiasm for communications across all digital channels
- Good written English with accurate spelling and grammar
- An ability to empathise with our customers.
- Excellent communication skills; Able to adapt message to audience in person, on the telephone or in written communications
- Willing and able to build relationships with people at all levels and across multiple departments
- Ability to represent Samsung in relationships with suppliers and partners
- Ability to multitask, effectively prioritise and meet deadlines in a fast-paced environment
- Highly organised, ability to work under pressure and to challenging timelines
Skills and Qualifications
Benefits of working here at Samsung include:
- Hybrid working - 3 days in the office and 2 days at home per week
- Bonus Scheme
- Pension contribution
- 3 x volunteering days each year
- Flexible Benefits - £55 per month contribution - this includes travel insurance, gym membership, payroll giving, season ticket loan facility, taste card, dental insurance
- Holiday - 25 days per annum plus bank holidays and an additional day off for your birthday!
- Access to staff sales discounts on a wide range of Samsung products
- Access to discount shopping portal
Location, location, location
The majority of our opportunities are based in Chertsey, Surrey. Our offices are located in beautiful grounds, and within easy reach of London, just outside the M25. Our on-site restaurant serves a wide range of delicious meals, including South Korean and Western options.
About Samsung
Discover your potential at Samsung!
At Samsung we approach everything we do with the spirit of a ‘joyful pioneer’- daring to defy barriers and striving to excel limits. We bring innovation to everyone, faster than anyone, and realise that it is our people who make this possible. Joining Samsung will put you in touch with the future and keep your career at the cutting edge of tomorrow’s technology. We are constantly looking for dynamic individuals who share our relentless ambition, and in return offer people opportunities to grow and ways to express themselves in a truly global enterprise.
Here at Samsung…development of our hottest assets, our People, is massively important to us. We’ll offer you the opportunity to learn every day and at every turn, and we’re so proud of our rich learning culture.
As one of our Placements you’ll benefit from life in a corporate environment with handpicked development workshops. The one-year programme will help you navigate the early years of your career with us, supporting you in your transition from student to professional to give you the skills to communicate and perform at your best in corporate life before returning back to university to complete your studies.
Our approach to learning at Samsung extends far beyond the formal programme though, as we believe that your learning experiences here are ‘always-on’….you’ll have access to a suite of digital learning resources including audiobooks and find yourself fully supported along the way by our Learning & Development Team, your leaders and all the amazing people in our company.
How to apply
To apply for this role and to find out more, please click on the apply button.
Please note that applications may close before the application deadline, so apply early to avoid disappointment.
The deadline has expired
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