Quality Analyst - BMW UK, Financial Services, Farnborough

Job Details

Quality Analyst - BMW UK, Financial Services, Farnborough

SPREAD ENTHUSIASM. SHAPE THE FUTURE.

SHARE YOUR PASSION.

Knowing the destination isn't enough: you need to know how to get there. Build up your own networks, exploit new ideas, consistently take the initiative. Inspire other people with your enthusiasm. That's the only way to give ideas the power that allows them to become true innovations.

Summit ONE in Farnborough is home to the National Sales Company for the BMW Group in the UK, as well as BMW Group Financial Services which offers retailers, corporate and private customers a range of customised financial services. Alphabet (GB) Ltd. as a leading provider of Business Mobility Services is also located in Farnborough. We decided in November 2020 to bring together BMW Financial Services and Alphabet to stay relevant to our customers and continue to succeed in a rapidly changing business environment.

Within our self-contained campus, we offer a modern way of working with an empowering office culture, some aspects of which include:

• Our work persona shift – being yourself is effortless and so increases efficiency. For this reason, we allow our employees to express themselves through the way they dress.
• Flexible working hours - working flexibly improves mental perspective and increases sustained productivity. This means our leaders maintain balance, not burnout, through focusing on output, not attendance.
• The opportunity to get involved with our continued support to our house charity with a variety of fundraising events throughout the year.
• Throughout our offices there are open creative spaces which hold facilities such as table-tennis tables to encourage innovation and employee engagement.

BMW UK, Financial Services, Farnborough – Quality Analyst - 13 Month Placement (July 2025)

As part of the wider Process Management and Quality department you will work within our Quality and Training team which is responsible for overseeing quality of customer interactions. The quality programme business areas across BMW Financial Services, Alphabet and BMW UK. The team is responsible for providing insightful information on the performance of the correspondence with our customers to varying levels of BMW Management and working with Managers to improve performance.

This is an excellent opportunity to be able to have oversight of many areas of the business and Customer journey. You will also be working with both internal and external partners.

We are seeking an individual who enjoys working with data and has an analytical mindset. 

What awaits you?

• Produce actionable insight showing trends and areas of improvement for quality.
• Support the management of the BMW outsource quality assurance provider.
• Assess the Quality of the audits performed by our outsourced quality provider.
• Support the designing of new quality assurance assessments.
• Support the service delivery improvement of operational teams and outsource providers to deliver better customer outcomes.
• Produce and deliver Management Information presentations on quality performance.
• Work with some complex data sets ensuring their accuracy.
• Learn how to manage external providers.

Qualifications & Skills:

• Studying towards a bachelor’s degree in Business, Maths, Analytics, or a related field and on track to achieve at least a 2:2.
• A genuine passion and interest in the automotive industry.
• Analytical thinker and ability to use data to show trends and identify root cause.
• Confident user of Microsoft Office products such as Excel, Word, and PowerPoint.
• Good written and verbal communication skills.
• Ability to use your initiative and manage your own projects/workload autonomously.
• A source of innovation and creativity for our business as well as a resource that will challenge our norms. Our goal is to nurture a future leader for the BMW Group.

Why choose us?

• Great Pay – A competitive annual salary of £23,700, 27 days holiday per annum (pro rata to your contract) and an attractive pension scheme.
• Rewarding Work-Life Balance – Contracted working hours are 37.5 hours a week, Monday to Friday, helping you develop a fulfilling work-life balance.
• Exciting Additional Benefits – You will have the opportunity to enjoy other employee benefits, including a subsidised on-site restaurant and access to our Advantages scheme which gives you a range of offers and discounts.

What do you need to do now?

If this sounds like the opportunity for you then apply today using the link below.

The next stages of the recruiting process could include: online testing, video interview and then a face to face, telephone or virtual interview with the hiring manager. This may be in the form of an assessment centre.

About BMW Group UK

If you’re passionate about changing the way the world moves for good then there’s never been a more exciting time to be part of the BMW Group. Our brands BMW, MINI, Rolls-Royce Motor Cars and BMW Motorrad have made us the world’s leading premium manufacturer of cars and motorcycles as well as provider of premium financial and mobility services. 

We’re home to a lot of people. People from all walks of life, with a variety of backgrounds that make them who they are. Whose stories and unique life experiences shape the company we are. Because as diverse as our customers, suppliers and investors are worldwide, so too are our teams.

We are always looking for new talent to help us keep pushing the limits of what’s possible in a broad variety of roles, so why not explore our opportunities and take your next career step with us today.

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.

6 days remaining to apply for this job