Commercial Banking - Customer Products & Propositions Graduate Trainee - London

Job Details

Commercial Banking - Customer Products & Propositions Graduate Trainee - London

Why Customer Products & Propositions?

In Customer Products & Propositions, we analyse customer journeys, create new products, and explore new and better ways to serve our commercial banking customers. From entrepreneurial start-ups to FTSE100 customers, we design products and propositions with our customers in mind to enhance the end-to-end customer experience and drive sustainable value for the bank.

Our world-class graduate programme

As a graduate trainee in Customer Products & Propositions, we’ll give you the best possible start to your career by equipping you with the knowledge, skills and experiences you’ll need to make a significant impact through your work.

Over the course of this two-year programme, you can expect to:

• Work at the forefront of innovation to explore new and better ways to serve our customers’ needs through our award-winning digital channels
• Develop a deep understanding of product development, customer journeys, innovation and our growing digital banking proposition
• Collaborate, solve challenges, and deliver the best possible experience for colleagues and customers through our unique Customer Goal and Journey model
• Complete a variety of placements across the other commercial banking streams which allows you to build a balance of depth and breadth of skills and experiences
• Study towards a professional qualification, with the opportunity to tailor your experience in your second year by choosing what you want to study

How you’ll benefit

We’ll reward you with a starting salary of £35,000 a year. If you join a team based in London, you’ll be awarded an additional allowance of £3450 a year pro rata. And on top of your salary, you’ll also have access to our flexible benefits package. 

You can expect to:

• Accelerate your product and proposition development capability
• Develop robust credit, lending and risk management skills
• Learn from industry experts and immediately apply your learnings
• Expand your global professional network
• Grow your confidence and build your resilience
• Access world-leading research and insights
• Test and learn new approaches in a safe, inclusive environment
• Experience first-hand what it’s like working in a purpose-driven organisation

At the end of the programme, you’ll be well positioned to apply for roles such as Product Analyst, Capital Management Associate and Digital Consultant, to name just a few.

Entry requirements

To be eligible for our Customer Products & Propositions graduate programme, you’ll need:

• To have, or be on course to achieving a 2:1 in your degree
• A passion for innovation
• Good communication skills
• A strong customer focus
• To be curious, and willing to approach things from a fresh perspective

About NatWest

We’re more than just a bank. We're your partners in progress, dedicated to empowering individuals like you. We believe in the potential within everyone, and we're here to help you unlock it. From bustling cities to quiet communities, we're building a future where financial barriers don't exist. Together, let's think again and explore a new world of possibilities.

Discover a world of opportunities with us. We're a leading UK financial services group home to a diverse family of iconic brands, including NatWest, RBS, Coutts, and more.

Our approach:

• Ethnically diverse: It’s important that the diversity of our team reflects the diversity of our customers; we’ve set ourselves the goal of identifying, developing and appointing at least 14% Black, Asian and Minority Ethnic (BAME) leaders by 2025.
• Gender balanced: A gender balanced team is vital to our success and we're working towards a target of having women in 50% of our top level leadership roles by 2030.
• LGBT+ Innovative: Our goal is to deliver a better LGBT+ colleague and customer experience by continuously challenging the status quo. With insight, education and support we are working towards being an LGBT+ employer of choice.
• Disability smart: We're positively addressing the needs of disabled colleagues and candidates, and we’ve set ourselves the goal to be recognised externally as a disability smart organisation through our actions and internal initiatives

Our Graduate, Internship, and Insight Experiences offer structured learning tailored to your aspirations. We're committed to helping you find your perfect fit within our organisation. Whether you thrive in fast-paced environments or prefer a more strategic approach, we’ve opportunities to suit your unique skills and ambitions.

We believe in creating an inclusive workplace where everyone feels valued and supported. Our diverse teams bring fresh perspectives and drive innovation.

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.