Customer Interaction Placement

Job Details

Customer Interaction Placement

Retail is constantly evolving, which is why we have a diverse International Customer Interaction department.

It is our job to think about how we can improve our customers lives, evolve the business, and prepare for the future on an international scale.

This is an opportunity for you to have a truly global impact on our business, driving innovative propositions and services to provide our customers with new and exciting ways to shop and improving the overall customer journey.

Are you looking for a Placement where you will be in the thick of the action from the start? Here at Aldi, you will get exactly that, as you experience a year like no other. Gaining real responsibility and making an impact from day one. This is your chance to join one of the market-leading retailers and Times Top 100 employers, learning the ‘ins and outs’ of Global Business Coordination. 

This is a fantastic opportunity to kickstart your career and be inspired by a company that means more!  

The International Customer Interaction team plays a pivotal role in bridging the gap between the IT and Commercial sides of the business, ensuring a collaborative approach is employed in defining how technology can help us craft Everyday Amazing customer experiences and shape Aldi’s future.

On this Placement you will be exposed to the forever growing world of digital products. We are looking for someone who likes to be up-to-date in the digital world and will play a key role in helping select the best solutions to shape Aldi’s future.

You will gain exposure to various areas within the department, whilst based in the Global Customer Strategy team.

Your responsibilities within the Global Customer Strategy team will include:

• Help conduct market research and competitor analysis to identify industry trends and opportunities
• Support the development of propositions and business cases for new initiatives
• Input into the strategic vision/roadmap based on prioritised initiatives
• Communicate the strategy to various stakeholders across Aldi south countries
• Support countries and working areas (e.g., Marketing, Customer Services, eCommerce, etc) in implementing the Customer Interaction strategy
• Develop senior stakeholder communication to report on the delivery of the strategy

You will gain a comprehensive understanding of the strategic planning process, valuable project management skills and build strong stakeholder management relationships in a fast-paced environment where two days are never the same.

The ideal candidate will demonstrate:

• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to interact across all levels within the business
• A keen interest in business and strategy 

Please note that our Placement Programmes are for university students currently studying towards an undergraduate degree, who are seeking a 12-month sandwich placement before their final year of study. 

You’ll need to be working towards a 2:1 degree, have 96 UCAS points from your top 3 A-Levels (or equivalent qualifications), possess a driving licence and have the right to work in the UK. 

The Placement application window may close early due to high volumes of applications; therefore, we recommend you apply soon. 

About Aldi

A Placement at Aldi provides unique learning experiences from different areas within the business and fantastic rewards- it’s the perfect introduction to a career in retail. With opportunities across Retail Management, Buying, eCommerce, Global Business Coordination, IT, Supply Chain and National Projects; you’ll make the most of your skills at Aldi and continue to develop.

You’ll take on lots of responsibility quickly with whatever placement you choose, while receiving incredible support throughout. With determination and extraordinary focus, you’ll learn a lot about yourself as you tackle brand new situations and learn where your strengths lie in our fast-paced environment. We want you to go back to university feeling like you’ve made a valid contribution to a thriving global retailer - plus those who get recommended by their Direct Leader could get the chance to apply for a permanent role after Graduation!

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.