Customer Experience and Innovation Placement - BMW UK, Farnborough

Job Details

BMW UK, Farnborough - Customer Experience and Innovation Placement

A GOOD INTERNSHIP IS NEVER HANDS OFF.

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We believe in creating an environment where our interns really can learn by doing and where they are given their own areas of responsibility right from the start of their time with us. That’s why our experts will treat you as part of the team from day one, encourage you to bring your own ideas to the table – and give you the opportunity to really show what you can do.

Summit ONE in Farnborough is home to the National Sales Company for BMW Group in the UK, as well as BMW Group Financial Services which offers retailers, corporate and private customers a range of customised financial services for the BMW, MINI, Alphabet and ALPHERA brands.

Alphabet (GB) Ltd. as a leading provider of business mobility is also located at Summit ONE. It is the multi-make fleet leasing and management arm of the organisation.

Within our self-contained campus, we offer a modern way of working with an empowering office culture, some aspects of which include:

• Our work persona shift – being yourself is important and increases efficiency.
• Flexible working hours - working flexibly improves mental perspective and increases sustained productivity. This means our leaders maintain balance, not burnout, through focusing on output, not attendance.
• The opportunity to get involved with our continued support to our chosen charity with a variety of fundraising events throughout the year.
• Throughout our offices there are open creative spaces which hold facilities such as table-tennis to encourage innovation and employee engagement.

BMW UK, National Sales Company, Farnborough - Customer Experience and Innovation Intern - 13 Month Placement (July 2025)

What awaits you?

• Supporting Customer Team Managers by seeking and owning responsibility for key elements of projects.
• Supporting the process of identifying and solving customer pain points throughout the customer journey.
• Researching and promoting new innovative ideas amid changing customer needs.
• Developing our reporting and insight to help drive strategy through the whole Customer Team.
• Creating the monthly customer insight report and the social media insight report.
• Researching and reporting on key trends in customer behaviour to inform the wider team and business.
• Collecting, analysing, and utilising customer intelligence from the BMW Group, its competitors, and external sectors as instructed by the Customer Team Managers.
• Collating, analysing, and presenting reports as required by the Customer Team.
• Ensuring the Customer Team content on the Retailer Hub is up to date.
• Coordinating team meetings. This will include researching agenda topics, inviting speakers from the business, arranging logistics, circulating minutes, and ensuring actions are followed up.
• Raising purchase orders as required by the Customer Team. Training will be provided.

Qualifications and Experience

• Studying towards a bachelor's degree in Business Studies, Management, or a related field and on track to achieve at least a 2:2
• Part-time work experience in a customer service environment would be beneficial but is not essential.
• A good working knowledge of Microsoft Office products such as Excel and PowerPoint
• A ‘digital native’ – interested in the digital world and how it's altering consumer expectations and behaviour, particularly with emerging e-mobility.
• Excellent levels of literacy and numeracy are essential, coupled with strong planning capability and attention to detail.
• Excellent communication, presentation, and influencing skills. This will allow you to confidently liaise with contacts at all levels of the business and to appreciate the value of effective stakeholder management.
• Self-motivated, organised, and able to prioritise and manage time effectively. This will allow you to work at a fast pace on multiple tasks.
• Inquisitive, curious, and a thirst for knowledge. Eager to challenge and be challenged.
• An excellent team player that proactively offers support to their team, reaching out to them to request involvement, not waiting to be asked.
• Interested in the automotive industry, particularly e-mobility and comfortable working in an environment that requires some learning around the BMW, MINI, and Motorrad product range, including a basic knowledge of technical features.

A full UK/EU driving license would be advantageous but is not essential.Why choose us?

• Great Pay – A competitive annual salary of £23,700, 27 days holiday per annum (pro rata to your contract) and an attractive pension scheme.
• Rewarding Work-Life Balance – Contracted working hours are 40 hours a week, helping you develop a fulfilling work-life balance.
• Exciting Additional Benefits – You will have the opportunity to enjoy other employee benefits, including, a subsidised on-site restaurant and access to our Advantages scheme which gives you a range of offers and discounts.

What do you need to do now?

If you apply, the next stages of the recruiting process could include: online testing, video interview and then a face to face, telephone or virtual interview with the hiring manager. This may be in the form of an assessment centre.

Please note:

We operate rolling recruitment, this means we may close the application window earlier than identified, if sufficient applications are received, so please apply early to avoid disappointment.

Once you make your application you will be automatically sent cognitive tests (via Eligo) for completion before we have had the opportunity to determine your eligibility for the role. Please be aware that if you complete the tests and you are not eligible your application will not be processed any further. If you need support in undertaking the tests please email us at FutureTalentRecruitment@bmwgroup.com.

To be eligible for this position, you must be returning to your studies, for a minimum of 6 months, after completion of this placement. You must be able to provide proof of your legal right to work in the UK.  

We are committed to promoting equal opportunities in employment and job applicants will receive equal treatment regardless of disability, age, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, gender, sex or sexual orientation.

Closing date for applications:  Saturday 30th November 2024

About BMW Group UK

If you’re passionate about changing the way the world moves for good then there’s never been a more exciting time to be part of the BMW Group. Our brands BMW, MINI, Rolls-Royce Motor Cars and BMW Motorrad have made us the world’s leading premium manufacturer of cars and motorcycles as well as provider of premium financial and mobility services. 

We’re home to a lot of people. People from all walks of life, with a variety of backgrounds that make them who they are. Whose stories and unique life experiences shape the company we are. Because as diverse as our customers, suppliers and investors are worldwide, so too are our teams.

We are always looking for new talent to help us keep pushing the limits of what’s possible in a broad variety of roles, so why not explore our opportunities and take your next career step with us today.

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.