CRM Loyalty Placement

Job Details

CRM Loyalty Placement

Job Purpose

The job-holder will be responsible for assisting the CRM Manager and the CRM Specialist in developing and implementing the Loyalty dashboards and CRM strategy. They will contribute to the delivery of the CRM/CX strategy, acting as a champion for the customer and helping to develop an omni-channel customer experience.

Description

• Support the development and progression of the overall CRM strategy.
• Update the Renewal dashboards and slide decks.
• Submitting monthly retention reporting to Head Office.
• Collating monthly CRM update to the Manufacturers.
• Creation and distribution of weekly dashboards.
• Compiling and preparing business update presentations.
• Providing CRM analysis for objective setting.
• Support the CRM Manager in building loyalty campaigns.
• Supporting the collation of data for CRM campaign launches.
• Analyse data to provide CRM insight and refine marketing campaigns.
• Monitor the CRM mailbox, and address questions and requests.
• Support other ad hoc tasks and projects relevant to the role as and when they arise.

Knowledge and Skills

• Analytical mindset
• Knowledge of Microsoft Office Package (confident in Excel)
• Ability to analyse and present information clearly and succinctly
• Flexible and adaptable to work in a fast-paced environment
• Ability to communicate effectively at all levels across the business
• Enthusiastic and able to work independently, using own initiative
• Customer centric approach, able to manage stakeholder expectations

About Mobilize Financial Services

We are the financial partner of Renault group brands and we also operate for Nissan and non-Allianz brands. We aim to strengthen their profitable growth and reinforce customer satisfaction. We are a unique commercial brand to meet all customers car-related and mobility needs. As a partner who cares for all its customers, we build innovative financial services to create sustainable mobility for all. 

Established in 2015, RCI Bank is a UK digital savings bank committed to helping UK savers prepare for a better tomorrow through their simple savings products, award-winning human approach to customer service, and competitive rates. RCI Bank offers a range of award-winning accounts, varying from their Freedom Savings account, 1- 5-year fixed term accounts, a 95-day notice account and the RCI Bank E-Volve Savings 14-day notice account. Whether you're looking for ease, a great rate or just something different, you'll find their accounts rewarding in more ways than one.

Mobilize Financial Services - UK is recognised as one of the UK’s Best Workplaces™ 2019 – 2024 in various categories including: Best workplaces, Best workplaces for development, Best workplaces for wellbeing, Best workplaces for Women.

At Mobilize Financial Services we are passionate about driving our Zero Carbon ambition forward to achieve our commitments under the SME Climate Hub, supporting our own and our customers transition to net zero. We have a dedicated Green Team working on an ongoing action plan, carbon footprint reporting and decarbonisation strategy.

How We Support Your Development:

At Mobilize Financial Services we believe in the power of continuous learning and personal growth. As we strive to cultivate a dynamic and innovative work environment, we recognise that investing in the development of our employees is paramount and everyone should have the opportunity and tools to thrive and reach their full potential. As a part of our team, you'll benefit from a variety of ongoing learning opportunities, including workshops, seminars, and online courses. Joining our supportive network means you'll be surrounded by colleagues dedicated to continuous improvement, fostering an environment where collaboration and growth thrive.

Mobilize Financial Services is an equal opportunity employer and is committed to providing a workplace that is inclusive and accessible to all. Should you require any reasonable adjustments to participate in the recruitment process or as part of your role, please let us know. Our aim is to ensure that every candidate and employee has the support they need to thrive and contribute to the best of their ability.

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.