Services Placement

Job Details

Services Placement

Job Purpose 

Reporting to the Head of Service and Insurance, this person will be responsible for managing the team monthly portfolio, invoicing, commissions, finance reconciliation and the team mailbox. They will also closely support the team with service plan operations and insurance products reporting.  

Detailed Description 

• Prepare and update the monthly portfolio on a monthly basis on the team performance
• Hold regular meetings with our controlling team to ensure all invoices and payments are up to date
• Assist in managing the approval process, including handling Dealer General Letters, Change management, Product study…
• Manage the team mailbox, ensuring prompt responses and customer satisfaction. Manage and update the FAQ.
• Load the claims in Sigma
• Participate in testing procedures as needed
• Manage termination contracts to be closed in Sigma
• Compile and prepare team KPIs on a monthly basis
• Assist the service plan team in managing rejections
• Provide support to the wider Marketing team as required

Knowledge and Skills

• Enthusiastic and able to work independently, using own initiative.
• Keen to develop knowledge and be curious about the market we are operating within and future opportunities it may present.
• Able to prioritise workloads in order to meet deadlines.
• Comfortable with managing relationships with multiple stakeholders at various levels, both internally and externally.
• Effective written & verbal communication skills.
• Flexible team player with the ability to communicate at all levels.
• Excellent PC skills with knowledge of Microsoft Office package (Excel)
• Ability and comfortable with software and applications. 

About Mobilize Financial Services

We are the financial partner of Renault group brands and we also operate for Nissan and non-Allianz brands. We aim to strengthen their profitable growth and reinforce customer satisfaction. We are a unique commercial brand to meet all customers car-related and mobility needs. As a partner who cares for all its customers, we build innovative financial services to create sustainable mobility for all. 

Established in 2015, RCI Bank is a UK digital savings bank committed to helping UK savers prepare for a better tomorrow through their simple savings products, award-winning human approach to customer service, and competitive rates. RCI Bank offers a range of award-winning accounts, varying from their Freedom Savings account, 1- 5-year fixed term accounts, a 95-day notice account and the RCI Bank E-Volve Savings 14-day notice account. Whether you're looking for ease, a great rate or just something different, you'll find their accounts rewarding in more ways than one.

Mobilize Financial Services - UK is recognised as one of the UK’s Best Workplaces™ 2019 – 2024 in various categories including: Best workplaces, Best workplaces for development, Best workplaces for wellbeing, Best workplaces for Women.

At Mobilize Financial Services we are passionate about driving our Zero Carbon ambition forward to achieve our commitments under the SME Climate Hub, supporting our own and our customers transition to net zero. We have a dedicated Green Team working on an ongoing action plan, carbon footprint reporting and decarbonisation strategy.

How We Support Your Development:

At Mobilize Financial Services we believe in the power of continuous learning and personal growth. As we strive to cultivate a dynamic and innovative work environment, we recognise that investing in the development of our employees is paramount and everyone should have the opportunity and tools to thrive and reach their full potential. As a part of our team, you'll benefit from a variety of ongoing learning opportunities, including workshops, seminars, and online courses. Joining our supportive network means you'll be surrounded by colleagues dedicated to continuous improvement, fostering an environment where collaboration and growth thrive.

Mobilize Financial Services is an equal opportunity employer and is committed to providing a workplace that is inclusive and accessible to all. Should you require any reasonable adjustments to participate in the recruitment process or as part of your role, please let us know. Our aim is to ensure that every candidate and employee has the support they need to thrive and contribute to the best of their ability.

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.