Undergraduate - Application Support Analyst

Job Details

Undergraduate - Application Support Analyst

At Honda we embrace inclusion in our various policies, so whilst our contracts state that the hours are as required to fulfil the role with a minimum of 35 hours per week, we offer flexibility for when you work. The regular office hours are 08:00 – 16:00 Monday to Thursday with a half hour lunch break & 08:00 – 13:00 on a Friday. However, we offer flexibility of when you work with our daily flex-time start of between 07:00 and 11:00 providing that there is no business requirement. 

Whilst there is no contractual right to work from home, the flexibility we offer is that you can request to work from home for a maximum of 50% of the working days in any one month, again providing there is no business requirement to attend the office.

Role:

This role is to assist the Honda Finance Europe Business Solutions Team in the ongoing support of key operational applications used by the business departments of Honda Finance Europe (HFE).

The stability of the core banking systems, associated sub systems and document management system are a key objective of the Business Solutions Team to ensure the efficiency and effectiveness of the business and usability of the system.

You will be the 1st line of support for the HFE Business Users to assist with any Production questions or issues, perform analysis on issues and support the identification of a resolution.

Main Responsibilities:

The responsibilities will be carried out in close co-operation with HFE business users of HFE systems

• Investigate Production Support incidents raised by the business and assist with management through to resolution/closure. Record, track, and document all actions taken through ticketing systems including JIRA & Service Now.
• Logging incidents or ad-hoc data requests.
• Talk associates through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
• Set up new users/dealer accounts and profiles and deal with password issues.
• Provide updates on incidents internally and to Suppliers.
• Analysis of incidents to identify trends.
• Provide support, including procedural documentation and relevant reports.
• Provide support to the wider team on Change Requests, Testing and Reporting.
• Complete regular Business As Usual Tasks and ensure all ad hoc tasks raised by the business are dealt with effectively.
• Field incoming incidents or requests for assistance in a courteous manner and perform initial analysis and support.
• Stay up to date with company policies and procedures.

Qualifications, skills and experience: Required/Desirable

Required

• Must be an undergraduate who is undertaking a relevant IT or Business-related degree, looking for a placement as part of their studies.
• Experience of Microsoft Office Applications mainly Outlook and Excel.
• Self-motivated, effective interpersonal skills, good organisational and planning skills, detail oriented.
• Methodical in approach and good communication and documentation skills.

Desirable                             

• Experience of Microsoft PowerPoint.

About Honda

Honda aims to become the “power” that supports people around the world who are trying to do things based on their own initiative. In order to continue to be a company society wants to exist, Honda strives to help people create a better society through our technologies, ideas and designs. 

Honda is looking for talented Associates to innovate and shape the future of our society. By choosing Honda, you’re choosing a path to personal and professional success. 

The Honda Philosophy and our Fundamental Beliefs drive our desire to “help people and society” and “expand life’s potential”. The underlying basis of such efforts is the concept of “Respect for the Individual,” which is at the centre of our philosophy. We always put “people” in the centre of our thinking, and we believe in the potential of people.

This philosophy is not only shared by all Associates, but also forms the basis for all company activities and sets the standard for the conduct and decision-making of all Associates throughout the Honda Group. 

With over 70 years of heritage, Honda has always been focused on bringing joy to its customers and society. We are always focused on delivering products that answer the real needs of customers. 

Over 76 years, Honda’s passionate associates have delivered innovation and excellence that has made it the world’s largest maker of internal combustion engines. But the challenge of decarbonisation is now the most pressing concern and Honda has committed to act. 

Honda has set an ambitious target and began initiatives to realize carbon neutrality throughout its operations by 2050. Here in Europe, our Automobile range is 100% electrified and this year saw the addition of our second electric motorcycle; the CUV e: scooter to our line-up. At the same time, we will strive to realize a “zero environmental footprint” through our initiatives in manufacturing, such as the utilisation of renewable energy and recycling of resources.

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.