Undergraduate - IT Operational Support

Job Details

Undergraduate - IT Operational Support

At Honda we embrace inclusion in our various policies, so whilst our contracts state that the hours are as required to fulfil the role with a minimum of 35 hours per week, we offer flexibility for when you work. The regular office hours are 08:00 – 16:00 Monday to Thursday with a half hour lunch break & 08:00 – 13:00 on a Friday. However, we offer flexibility of when you work with our daily flex-time start of between 07:00 and 11:00 providing that there is no business requirement.

Whilst there is no contractual right to work from home, the flexibility we offer is that you can request to work from home for a maximum of 50% of the working days in any one month, again providing there is no business requirement to attend the office.

Role: 

This is a great opportunity to join one of the most innovative teams within Honda’s European IT department, supporting operational activities and projects that deliver new solutions for Honda’s customers via digital and mobile platforms. The role will be working within New Solution Services, the team responsible for delivering Connected Car systems to vehicles and Honda’s new Direct Sales platform.

Main Responsibilities: 

• Work as part of the Operational Support team to perform various tasks including supporting with troubleshooting issues, creating management reports & other general administration tasks.
• Support with the creation and maintenance of tools for data analysis and reporting based on system logs and other data sources, including creating management summaries in PowerPoint.
• Work closely with team members (Service Owners), suppliers/digital agencies, and business users across Europe to deliver an exceptional customer experience.
• Support the delivery of quality solutions to our customers through testing and defect tracking which may include testing mobile devices with vehicles (e.g. Honda e:Ny1).
• Other operational support tasks include maintaining risks, issues & change logs using relevant internal and supplier systems or applications (e.g., SharePoint, JIRA).
• Act as point of contact for product issues, e.g., in period after go-live, and ensure that they are appropriately escalated within the team.
• Provide general administrative support such as arranging meetings, creating documentation though note taking and meeting minutes. 

Qualifications, skills and experience: Required/Desirable

Required

• Must be an undergraduate, studying a Business or IT-based degree, looking for a placement as part of their studies.
• Someone who is well-organised, motivated to learn and able to work on their own initiative.
• Ability to work efficiently on a wide variety of projects in a fast-moving environment.
• Organised and able to manage own time effectively to meet deadlines.
• Strong team player with an enthusiastic approach.
• Confident interpersonal skills and ability to communicate (written and verbal) with a diverse group of individuals at all levels.
• Confident to work with large amounts of data / information as part of analytical work.

Desirable 

• Strong MS Office skills (especially Excel and PowerPoint).

About Honda

Honda aims to become the “power” that supports people around the world who are trying to do things based on their own initiative. In order to continue to be a company society wants to exist, Honda strives to help people create a better society through our technologies, ideas and designs. 

Honda is looking for talented Associates to innovate and shape the future of our society. By choosing Honda, you’re choosing a path to personal and professional success. 

The Honda Philosophy and our Fundamental Beliefs drive our desire to “help people and society” and “expand life’s potential”. The underlying basis of such efforts is the concept of “Respect for the Individual,” which is at the centre of our philosophy. We always put “people” in the centre of our thinking, and we believe in the potential of people.

This philosophy is not only shared by all Associates, but also forms the basis for all company activities and sets the standard for the conduct and decision-making of all Associates throughout the Honda Group. 

With over 70 years of heritage, Honda has always been focused on bringing joy to its customers and society. We are always focused on delivering products that answer the real needs of customers. 

Over 76 years, Honda’s passionate associates have delivered innovation and excellence that has made it the world’s largest maker of internal combustion engines. But the challenge of decarbonisation is now the most pressing concern and Honda has committed to act. 

Honda has set an ambitious target and began initiatives to realize carbon neutrality throughout its operations by 2050. Here in Europe, our Automobile range is 100% electrified and this year saw the addition of our second electric motorcycle; the CUV e: scooter to our line-up. At the same time, we will strive to realize a “zero environmental footprint” through our initiatives in manufacturing, such as the utilisation of renewable energy and recycling of resources.

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.