Product Management Graduate Programme

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Product Management Graduate Programme

Hybrid working

Hybrid working within this role enables a balance of 50% of time split between the office and home over a four-week period. Hybrid working arrangements can evolve subject to business requirements.

What we offer

You will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:

• Free travel on the TfL network for you and a nominee who lives in the same household
• Final salary pension scheme
• Discounted national rail and Eurostar travel
• 30 days annual leave (Pro rata dependent on role) plus public and bank holidays
• Private healthcare discounted scheme
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers & many more

Duration

2 years

Entry requirements

A minimum of 2:2 degree in any subject

Proposed start date

8 September 2025

Job overview

Transport for London and its predecessor organisations have been keeping our capital moving for over 160 years. Throughout our history, the application of innovative technologies has played a central role in keeping our network safe, secure and reliable whilst meeting ever increasing demand. Our Technology & Data (T&D) team delivers the critical Information Technology services to our colleagues and customers, enabling over 1.65 billion journeys to be made each year within our capital. We play a pivotal role in keeping London moving and working, safely and sustainably. Whether it’s delivering 5G connectivity on the Tube, providing customers with real-time journey planning information at their fingertips via our TfL Go app, or providing critical radio communications to over 9,000 buses.

We are delighted to introduce our inaugural Product Manager Graduate Scheme.

As a Graduate Product Manager, you’ll get hands-on experience in one of the most dynamic and interesting roles in technology today. Positioned at the intersection of business strategy, user experience and digital technology delivery, you’ll have the opportunity to shape the future of our technology and digital experiences for both TfL’s customers and staff. This could involve:

• Helping to define the vision, strategy, success metrics, and roadmaps for our customer and business-facing technology products
• Conducting discovery sessions to uncover user and business needs, and prioritising what to build next
• Engaging in research, stakeholder and customer interviews, product metrics analysis, requirement definition, user journey mapping, ideation workshops, and facilitating key stakeholder meetings to secure buy-in for decisions
• Supporting live products by troubleshooting bugs and assisting with key technical deliveries
• Collaborating with a diverse range of stakeholders including designers, strategists, business analysts, engineers, and architects

Sustainability

Sustainability is intrinsic to TfL’s work ethos, and we ensure that we operate in a sustainable way to protect and regenerate the natural world.

What will I be doing?

As a graduate, your two-year development programme will consist of up to four placement rotations, each lasting around 3-6 months. Our goal is to equip you with the diverse skills and experiences necessary for a successful career as a product manager.

You could work as a Graduate Product Manager in various teams within the T&D department, including Digital, Payments, Transport Services, and potentially other areas such as Data & Analytics.

While the first-year placements are agreed upfront, the second year of the programme allows you to tailor your experience based on what you have enjoyed, areas where you wish to gain more expertise and opportunities available.

Here’s an idea of what some different placements in different teams could look like over the course of the graduate scheme:

Working in Digital Team

The Digital team is responsible for TfL’s customer-facing digital experiences across our websites and apps. In this team, you might help define and prioritise the next set of features for TfL Go, our travel app for Londoners that assists them in planning journeys and checking the TfL network status. For instance, you could conduct research to determine how to enhance features that make it easier for cyclists to navigate London and then collaborate with designers and engineers to bring these enhancements to life in TfL Go.

Working in the Payments Team

T&D Payments manage the payment and ticketing systems at TfL, undertaking a variety of high-profile programmes to improve and expand the TfL payment ticketing system. This placement could position you as one of our Contactless Payment Product Managers. In this role, you’ll have the opportunity to engage in a wide range of projects, including:

• Supporting the design and delivery of propositions to expand Contactless payment across the wider UK transport network
• Engaging with payment schemes such as Amex, Visa, and Mastercard
• Identifying ways to make revenue collection more efficient and cost-effective

Additionally, you’ll have the chance to present and chair meetings with the senior leadership team, as well as attend ticketing and future payment networking events.

Working in Transport Services Team

Transport Services are responsible for the services used by our customers and operational staff. In this role, you would work on products that support many of our operational processes, which are crucial for keeping the transport system running and ensuring the safety of our staff and customers. This could involve:

• Digitalising key safety processes
• Improving systems that manage and maintain our physical assets (e.g., trains and tunnels)
• Developing a new incident management system

Whatever your aspirations, we’ll work with you to align your passions and enthusiasm with opportunities within the Tech & Data department. The Product Management graduate scheme will help you develop a broad foundation of product management skills, which are valuable for a wide range of roles beyond Product Management as well.

Where can this career take me?

Upon completion of the Product Manager Analyst scheme, you could become a:

• Associate Product Manager
• Product Manager

Over time you could progress to a Senior Product Manager.

The Product Manager graduate scheme will equip you with a broad range of foundational skills, suitable for various roles in technology and business, both within TfL and beyond. For example:

• Communication and influence: Learn how to engage and influence a range of stakeholders to gain their support for decisions
• Technology fluency: Develop the ability to understand and effectively communicate about technology with everyone from software engineers to business leaders and customers
• Strategy, vision, and metric setting: Learn how to define a strategy and vision, identify steps to implement it, and measure its success
• Planning and organisation: Develop the skills to identify solutions to problems and get complex things done

TfL is a large and diverse organisation, the breadth of the Product Manager Graduate Scheme means there are many opportunities to progress in ten years, both in the wider Tech & Data department or elsewhere within the TfL organisation.

What training and support will you get?

Our award-winning teams will support your ongoing development, through a wide range of on-the-job practical experience and placements. We'll support your professional development through a combination of training, mentoring, and networking.

You'll also receive one-to-one guidance throughout the programme from your:

• Placement manager: Responsible for your day-to-day management and support with your development
• Scheme sponsor: A senior manager who acts as a technical and professional adviser and has line manager responsibility
• Buddy: Usually an apprentice or graduate who gives support to you and ensures that you feel welcomed in the organisation
• Development adviser: Supports your professional development through providing career coaching and career progression at TfL

What do we look for?

Our core values are extremely important to us, and we desire candidates who are:

• Caring about our colleagues, our customers and our work
• Open to each other, to new ideas and to working together
• Adaptable to diverse needs and willing to innovate

Everything we do as an organisation is to ensure that our evolving city remains futureproof for millions of Londoners and visitors. Our talented graduates form a vital part of that vision, so it’s important that we find the best people to help us do this. We’re looking for people who:

• Are flexible when dealing with the unexpected
• Relish a challenge
• Have an inquisitive mind
• Possess a genuine interest in the use of technology and data to improve TfL, as a business and for our customers

As a member of the team, we’ll give you responsibility and the opportunity to add value from day one. If you are excited by inspiring and influencing the next 160 years of London, are up for a challenge and thrive under pressure, then this is the career path for you.

Assessment process

You will receive support and information around each assessment stage as you progress through your application.

Assessment centres for graduates and intern roles will take place from January - March. Please note that many roles only have 1 assessment day and we are unable to guarantee additional dates. We are conducting assessment centres in person and virtually (role dependent).  

Inclusive Recruitment Process

We operate a transparent recruitment process that removes barriers for candidates with a disability. Please let us know if you require reasonable adjustments for any stages of the application process.

We're a Disability Confident employer, and we offer guaranteed interviews to candidates who apply via the scheme where the minimum criteria for skills, knowledge and experience has been met. In High Volume campaigns including Graduate, Apprentice and Intern recruitment the minimum criteria we set is achieving a pass mark in our first stage assessments, adopting a proportionate approach as part of the Disability Confident scheme.   

Who are Transport for London (TfL)?

We’re the integrated transport authority responsible for meeting Mayor Sadiq Khan's strategy and commitments on transport in London. We run the day-to-day operation of the Capital's public transport network and manage London's main roads.

With such a vast and varied transport network, no two days at TfL are the same but we have one key purpose: to keep London moving. Working at TfL gives you the opportunity to have a meaningful impact on London and Londoners.

‘Employer of Choice’ award for the Transport & Logistics sector by The Times

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.

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