Customer Care Placement

Job Details

Customer Care Placement

We have an opportunity for highly motivated undergraduates to join the Customer Care team at our Bishopstoke site . This will be a 12-month placement commencing summer 2025.

What You Will Be Doing?

As part of the Customer Care team, we welcome enthusiasm and innovation to improve and increase efficiency and maximise sales. As you develop throughout the year you are given the opportunity to increase autonomy and responsibility.

Typical tasks may include;

• Providing a professional and excellent standard of customer service
• Direct customer liaison providing quotations and co-ordination of sales orders
• Responding to customer enquiries within an agreed timescale
• Ensure orders and enquiries are executed in an accurate, timely and cost-effective manner
• Maintenance and development of strong customer relations
• Producing customer reports / order status reports
• General administration duties
• Coordinate with internal departments including Commercial, Engineering, Logistics, Manufacturing and Finance to ensure orders are delivered on time and in the most profitable and efficient way

Who We Are Looking For?

• Customer services experience would be advantageous
• Organisational/ time management skills
• Attention to detail is key
• Negotiation/persuasive skills
• Strong IT skills particularly Microsoft office  
• Ability to deal with problems as and when they arise
• Confidence to work under pressure and meet deadlines
• Willingness to work in a dynamic and changing environment

You will be an undergraduate in your penultimate year studying a Business related degree. It is essential that you work well in a team and possess excellent communication/interpersonal skills.

We are looking for someone with high self-motivation and an energetic, proactive approach to work. We will expect a professional attitude to work and a willingness to learn and take initiative.

Location details

This role is based in our offices near the Eastleigh town centre. The address is Prysmian Cables & Systems Limited, Chickenhall Lane, Eastleigh, SO50 6YU. There are good transport links to Eastleigh and the site is approximately 15 minutes walk from the railway station. We are able to offer free car parking next to our offices.

Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are. 

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

About Prysmian Group

Come and join the world leader in the energy and telecom cables and systems industry where your talents and enthusiasm can make a difference.

 28,000+ employees. 52 Countries. 100+ plants worldwide. One mission: making our mark in the energy transition and digitalisation of our communities around the world. This is what unites our people across teams and geographies – we are all striving to build a more sustainable future.

Prysmian in the UK

With over 100 years of history in the UK, we have an established headquarters in Eastleigh near Southampton, 3 additional manufacturing sites in Wrexham, Aberdare and Washington to help better serve our UK and export markets and a further site in Middlesbrough. Prysmian supplies cables and systems to a wide range of customers in the UK, including utilities, telecom operators, and the construction industry.

In the UK, Prysmian manufactures energy cables from low voltage to extremely high voltage for land applications. Additionally, it is able to offer a comprehensive range of cable accessories for these cables all designed with the cable in mind and therefore offering a robust system.

Prysmian UK can offer turnkey submarine cables and installation services as well as a comprehensive range of industrial cables for such applications as: mining, cranes, wind turbines and rail applications. At lower voltages, Prysmian's comprehensive range of building wires and power cables are available through a first-class network of wholesalers and distributors.

Prysmian ranks as one of the world's leading producers of Optical Fibres and Telecommunication Cables. With multiple production facilities worldwide Prysmian supplies a comprehensive portfolio of state-of-the-art products in the telecoms industry including Fibre Systems, Copper Cable, Premises/Data Cable & Connectivity Hardware.

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.