Customer Care Placement (Coordinator)

Job Details

Customer Care Placement (Coordinator)

The key purpose of this role is to contribute to the commercial viability of the Customer Care business by co-ordinating customer queries, quotations and orders effectively through the utilisation of appropriate commercial procedures which include contract review, metal management and currency booking, at all times maintaining a philosophy of service excellence.

Key activities include:

• Generate tenders and quotations and ensure an efficient turnaround time.
• Co-ordinate the associated contracts and customer orders to the value of circa £80m per annum.
• Ensure orders and enquiries are executed in an accurate, timely and cost-effective manner.
• Maintain accountability of orders from order input to billing and ensure timely resolution of queries and complaints.
• Ensure orders and enquiries are executed in an accurate, timely and cost-effective manner.
• Liaise with internal departments including Commercial, Engineering, Logistics, Manufacturing and Finance to ensure orders are delivered on time and in the most profitable and efficient way.
• Build and maintain effective customer relationships by acting as their internal contact on all aspects of enquiries, queries, and orders.
• Support and assist with other internal Trade & Installer functions.
• Work closely with internal and external customers to ensure we provide the most cost-effective solutions for the business balanced with world class customer service.

Qualifications/Experience

The successful candidate will be able to demonstrate their passion for customer service excellence and have had previous experience in a similar sales and marketing or customer service role. Attention to detail is paramount. The candidate will have a can-do attitude; be flexible with the ability to adapt to a changing working environment; demonstrate excellent communication skills; and have an excellent telephone manner.

About Prysmian Group

Come and join the world leader in the energy and telecom cables and systems industry where your talents and enthusiasm can make a difference.

 28,000+ employees. 52 Countries. 100+ plants worldwide. One mission: making our mark in the energy transition and digitalisation of our communities around the world. This is what unites our people across teams and geographies – we are all striving to build a more sustainable future.

Prysmian in the UK

With over 100 years of history in the UK, we have an established headquarters in Eastleigh near Southampton, 3 additional manufacturing sites in Wrexham, Aberdare and Washington to help better serve our UK and export markets and a further site in Middlesbrough. Prysmian supplies cables and systems to a wide range of customers in the UK, including utilities, telecom operators, and the construction industry.

In the UK, Prysmian manufactures energy cables from low voltage to extremely high voltage for land applications. Additionally, it is able to offer a comprehensive range of cable accessories for these cables all designed with the cable in mind and therefore offering a robust system.

Prysmian UK can offer turnkey submarine cables and installation services as well as a comprehensive range of industrial cables for such applications as: mining, cranes, wind turbines and rail applications. At lower voltages, Prysmian's comprehensive range of building wires and power cables are available through a first-class network of wholesalers and distributors.

Prysmian ranks as one of the world's leading producers of Optical Fibres and Telecommunication Cables. With multiple production facilities worldwide Prysmian supplies a comprehensive portfolio of state-of-the-art products in the telecoms industry including Fibre Systems, Copper Cable, Premises/Data Cable & Connectivity Hardware.

How to apply

To apply for this role and to find out more, please click on the apply button.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.