Technical Support Analyst Review

by IBM

Best Student Employer

This review was submitted over 4 years ago, so some of the information it contains may no longer be relevant.

Rating

3.8/5
  • The Role
    4.2
  • The Company
    3.7
  • The Culture
    3.3

    The Role

  • 1. To what extent did you enjoy your work placement or internship?

    • I thoroughly enjoyed the placement. It was a very welcoming environment, and I eas encouraged to try new things and learn.

    4/5
  • 2. To what extent did you feel valued by your colleagues?

    • A colleague once said something along the lines of "you students are massively important and the work you do really helps us out" completely out of the blue, it was a nice touch.

    5/5
  • 3. To what extent were you given support and guidance by management/your supervisor(s)?

    • Management and supervisors were incredible, very helpful, never lost their temper at the probably rather stupid questions asked at the beginning of the year. My supervisor has the patience of a saint.

    5/5
  • 4. How busy were you on a daily basis?

    • huge variance week to week based on customer response. Sometimes worked off my feet, sometimes able to spend days working on something completely different for fun.

    4/5
  • 5. How much responsibility were you given during your placement?

    • I was in a customer facing support role, cant get much more responsibility than that. If we were good the customer had a good interaction with IBM, if we were bad it would leave a very sour taste. We were trusted with IBMs reputation to these clients in a way.

    4/5
  • 6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

    • The increase in analytical thinking, troubleshooting and general fixing it will be invaluable for the rest of my career I'm sure.

    5/5

    The Company

  • 7. What was the general atmosphere in your office?

    • Very quiet, everybody going about their business, occasionally bursting into open conversation for 10 minutes, then back to work. everybody happy to help when asked.

    3/5
  • 8. How well organised was the overall work placement or internship set up?

    • Ran like a well oiled machine I think. training was clear and concise at the start of the year. Clear steps of what we were going to do and when.

    5/5
  • 9. In terms of personal training and development, to what extent did the company or firm invest in you?

    • IBM has paid for multiple certifications for me, and would have done so for more had I desired it. The opportunities are there, but you have to be prepared to study for them.

    4/5
  • 10. What were the perks on your work placement?

    • Financial Bonus

    Working from home
    4/5
  • 11. How appealing are future employment prospects within the organisation?

    • I am certainly applying to the graduate scheme.

    4/5

    The Culture

  • 12. Was there a good social scene amongst any fellow placement students/colleagues?

    • quite a lively one.

    4/5
  • 13. What was the cost of living and socialising in the area you worked in?

    • Job was in Feltham, but I commuted from home so no comment.

    3/5
  • 14. What was the Nightlife like in the area you worked?

    • N/a

    3/5
  • 15. Were there many opportunities to get involved in activities outside of work?

    • With a company the size of IBM there is always something going on.

    4/5
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Details

Placement (10 Months+)

Computer Systems Engineering, Customer Service

South East

May 2016

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