IBM Cognos Technical Support Analyst Review
by IBM
This review was submitted over 4 years ago, so some of the information it contains may no longer be relevant.
Rating
-
The Role
4.3
-
The Company
3.9
-
The Culture
2.6
- 1. To what extent did you enjoy your work placement or internship?
- 2. To what extent did you feel valued by your colleagues?
- 3. To what extent were you given support and guidance by management/your supervisor(s)?
- 4. How busy were you on a daily basis?
- 5. How much responsibility were you given during your placement?
- 6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?
- 7. What was the general atmosphere in your office?
- 8. How well organised was the overall work placement or internship set up?
- 9. In terms of personal training and development, to what extent did the company or firm invest in you?
- 10. What were the perks on your work placement?
- 11. How appealing are future employment prospects within the organisation?
- 12. Was there a good social scene amongst any fellow placement students/colleagues?
- 13. What was the cost of living and socialising in the area you worked in?
- 14. What was the Nightlife like in the area you worked?
- 15. Were there many opportunities to get involved in activities outside of work?
The Role
You'll be challenged technically and in dealing with customers. When you're job is to fix issues and manage clients, you have to gain satisfaction in those things. Do you enjoy talking to many different people, and investigating issue to find a root cause?
This is not a tea/coffee job. You'll work very hard, especially between November - March. You feel valued because if you don't do your job well enough, your team will suffer. Which is the way it should be.
At any time there were 4 people I could go to with any technical question I had to do with the role. And 2 people I go to with any other I had. Everyone is extremely easy to talk to and you really feel like they want the best for you and your role.
After the training and the first few weeks as your workload increases, you'll be very busy all year.
You are only responsible for your issues / Cases. There are plenty of fallbacks if you make mistakes which is good because you will make mistakes, you aren't responsible for anything of massive importance.
Massively. In ways I would never have predicted either. There have been things I've learnt about myself which I know will be so helpful for me moving forward. As well as the obvious progress my technical and client management skills have made, which will clearly be useful as I intent to progress in this field
The Company
It's a quiet office I rarely interacted with anyone outside of my immediate team of 10ish. It's a nice office and the atmosphere is very relaxed, not busy though.
IBM have this nailed to a Tee. They've got clear processes in place for helping you at every stage of your year, and plus if you wish to re apply. There's countless opportunities and events for you to get involved in as well.
There's several certifications / badges you can complete that hold real value to other companies as well, it's just if you're willing to put in the work to complete them. They're not easy, but I'm provides several opportunities for free, and I think it costs them quite a bit.
Subsidised Canteen
Company Parties/Events
Working from home
Massive. IBM are one of the most credible companies in the world, and their graduate scheme looks even better than the placement. Anyone would be lucky to work with them long term.
The Culture
Not in my team. My team was only 7 (including me) and a few weren't particularly social. This means that you're only left with a couple of people at any one time, so to my dissapointment we didn't really get up to much outside of organised company events. I should point out I think this was an anomalous year though. The year before me were so social they all took a week off to go to Ibiza...
Cost of living and socialising is very cheap but that's because it's Feltham, which isn't a great place. I lived in Zone 3 so tended to my socialising there or in more central London, which is more expensive but you get what you pay for. The office complex is lovely, but I wouldn't do too much outside of it.
non existent. But live in more central London and the nightlife is amazing, the commute is fine.
Countless. You get out what you're willing to put into this. In several areas ,and with all sorts of people
Details
Placement (10 Months+)
Information Technology
London
June 2018
