Customer Service Agent Review

I have thoroughly enjoyed my placement year at Golfbreaks.com. I ave gained so much confidence since working here and have learnt many skills that I will be able to take away with me. It has been so much fun learning how a company in the travel industry works. I would recommend this job.

Every employee at Golfbreaks is treated and valued in a respectable manner. There is no difference between being a full timer or a placement student, as everyone works together. When being a placement student you do not have less responsibility.

My manager is always three to help where possible and will do everything she can to make the situation easier for her employees. She always noticed our achievements and would help us build on our existing skills and work on any weaknesses.

The business in the company changes depending on travel season. During travel season I was very busy everyday dealing with a range of different enquiries from complaints to booking cancellations due to wet weather. It the slightly quieter months I did not have as much work to do, however I would then work pro actively ensuring confirmations have been received for future bookings

The responsibility I was given throughout my placement was to the same level as a full timer. Placement students are expected to work to the same ability as a full time employee. I was dealing with a range of different bookings and ensuring any amendments made to them were correct.

I feel the skills I have learnt this year will majorly help me in my final year and completing my degree. I will have a range of different real life situations to take back with me, which I can refer to in future assignments.

One of Golfbreaks' biggest qualities is the atmosphere. The atmosphere throughout the whole office is lively and positive. Everyone is working together and helping where they can. I have never worked anywhere with an environment as friendly and encouraging a this one.

The placement set up is very efficient and runs very smoothly. You were always told the next step of the placement programme. I completed 2 weeks worth of intensive training to ensure that I was comfortable and ready to work on my own.

My manager shadowed me to ensure I was working to a high standard. This also allowed ,e to work on my weaknesses. I had monthly one to ones where we would discuss my targets and weather or not they had been reached.

Everyone at Golfbreaks gets on. there was a never a divide between the placement students and full timers. There were different social events throughout the year that we could all get involved in.

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I completed my placement year in Windsor. There are a variety of different pubs and places to drink in Windsor. The nightlife for students is great, as there is a variety of options.