Business Support Manager Assistant Review

by Lloyds Banking Group

This review was submitted over 4 years ago, so some of the information it contains may no longer be relevant.

Rating

2.6/5
  • The Role
    2.6
  • The Company
    1.7
  • The Culture
    3.6

    The Role

  • 1. To what extent did you enjoy your work placement or internship?
  • I very much enjoyed working with all colleagues, but the work was thin on the ground and even upon reaching out to other OM's there was not a lot to do. I think if there were a single intern instead of a couple it would have been much better. Not having regular contact with my line manager was definitely the biggest issue, but it was very good when I managed to eventually meet with her. The location I was in in the office was also isolated from the other teams, and was also very cold, which is not good when you spend around 7hrs a day there.

    2/5

  • 2. To what extent did you feel valued by your colleagues?
  • Everyone treated myself fairly and with respect, and listened to me with what I had to say. The Colleague engagement team in particular were fantastic, and helped me immeasurably when it came to the charity work. Everyone emailed me back if I needed help and people were great at explaining things about Pensions that I did not know.

    5/5

  • 3. To what extent were you given support and guidance by management/your supervisor(s)?
  • This is a tough question to answer. The graduate supervisor I spend most of my time with was amazing at being patient with me and finding tasks when she could. The feedback I got for my project was very good and always got the ball rolling with it. I do feel like the support from my line manager was lacking as she was very busy, often out of office and took most of her holiday time during my placement (which can't be helped). Another intern's line manager gave him tasks to do during the week which he then had to feed into a meeting with the entire team, and I was jealous of the constant contact he had.

    3/5

  • 4. How busy were you on a daily basis?
  • Too little work spread thinly across two interns. I feel as if there was one intern it would've been better, as I could've juggled several projects together to keep myself busy. If the graduate supervisor would not be there, and data on my project was delayed there would not be much to do. I do accept responsibility for this, as I should've been more proactive about trying to shadow others earlier. But even after reaching out and shadowing other departments I still had too much free time during the day.

    2/5

  • 5. How much responsibility were you given during your placement?
  • The responsibility I was mainly given was though my project I was assigned, which would make a large-ish impact if the actions were successful. Unfortunately, the important data was delayed until I had left so I was limited in what I could do. Some other smaller tasks such as reviewing award application documents also carried weight.

    3/5

  • 6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?
  • This is an unfair question, as Human Biology and corporate pensions do not have much crossover. The skills I have improved are competency within excel and note-taking, as well as further understanding what an office culture is like. I have also learnt via my work in recruitment how best to answer a job application and why candidates are unsuccessful.

    2/5

    The Company

  • 7. What was the general atmosphere in your office?
  • My 'office' was very isolated, so not much of an atmosphere at all. Probably the worst part of the internship, as it was difficult to talk to other areas and people as much because I was so far away. I know other interns were put into offices where it was more open plan, and I wish the office was more like that.

    1/5

  • 8. How well organised was the overall work placement or internship set up?
  • Seemed a little unaware that interns were coming, as the opening two weeks especially were very, very slow. I was copied into meetings to sit in, which was good to see what the department operated on at a senior level. I just wish it had been better planned out with a defined structure, rather than waiting to see what came up.

    2/5

  • 9. In terms of personal training and development, to what extent did the company or firm invest in you?
  • I completed some online e-learning modules, which were related to banking and insurance and wealth. I had some people go through my presentation, which helped improve my skills at presenting and speaking in front of people. My competency in excel increased as there were lots of spread sheets involved in my project.

    3/5

  • 10. What were the perks on your work placement?
  • 1/5

  • 11. How appealing are future employment prospects within the organisation?
  • I did like the feel of the organisation, but I would like to work in another area to see the scope of what LBG can offer. So far I'm neutral on working for Lloyds Banking Group in the future, but I probably would not want to work in the same area as my internship.

    3/5

    The Culture

  • 12. Was there a good social scene amongst any fellow placement students/colleagues?
  • Seemed good, although not my scene.

    4/5

  • 13. What was the cost of living and socialising in the area you worked in?
  • Cost of living wasn't bad, public transport costs were £50 for 4 weeks which was fine, although it was a shame to see only Scottish students got a discount. There were a Sainsbury's and Tesco local very close by so food wasn't too expensive. Lots of well-priced restaurants and food places too.

    4/5

  • 14. What was the Nightlife like in the area you worked?
  • Lots of different clubs, of different sizes and different types of music. Shout outs to why not (if it's still around when the next few interns come) and a few local pubs that had some good atmosphere. The area around the accommodation was a little shady however, would not recommend walking back on your own.

    4/5

  • 15. Were there many opportunities to get involved in activities outside of work?
  • A few opportunities, such as some work social nights. I was also able to shadow a welcome recruitment evening, in which potential temporary workers were screened to see if they were suitable for the business. I also shadowed a financial crime office, but that was set up by myself and another intern.

    3/5

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Details

Internship (1 Month+)

Scotland

August 2018


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