Customer Success Assistant Review

I have thoroughly enjoyed my time within ProspectSoft. Working within the Customer success team has been a blast and working closely with the Service desk team there is always office shenanigans and fun things going on. The team have all been really friendly and a pleasure to spend the last 13 months with.

Working within a close-knit team I did feel valued by colleagues, as others were dependent on the information that I gained from our customers to resolve problems later down the timeline. Everyone contributed something different to the team and this is especially noticed when another team member is out of the office.

Within the first month of being in the role we were expected to hold conversations and help our customers independently. Of course, there was the support available for when we needed it, yet learning to use initiative and problem solve have been two skills that I have improved drastically during my time within the company.

Working in Customer services the work is constant, as there are so many areas that work opportunities can arise from. For me personally, I enjoy being busy and having multiple jobs on at the same time. Balancing a work-load is a great skill to have and this is something that the Customer service team instilled within me from the very start.

I was selected to run the recruitment for the 2018/2019 Technical Placements. This meant reviewing CV’s and Cover letters as well as conducting telephone interviews. Having spoken with multiple friends who are also completing a Placement none could match the amount of responsibility ProspectSoft afforded me when managing the recruitment process.

I chose ProspectSoft as way of improving my technical ability as I felt this was something that I was lacking, 13 months later and the technical skills I have learnt will benefit me indefinitely in future life. In recent months I have been getting to grasp with basic SQL requests and from where I started this is a monumental leap forward in my technical ability.

I have always found the atmosphere to be one of good fun! Working in an open plan office has meant that everyone is able to communicate easily between sections. Office jokes are common-place, and everyone gets on well. Being in a serviced office building means we also get to intermingle with people from other companies.

ProspectSoft have been running the Placement year for many years and this showed as the beginning month was well organised. My only slight concern was that the Customer Services department was a new department a month before we arrived and so the early months perhaps could have been a little better structured but that is to be expected.

The first month of us joining the company was purely training and learning based. This was a great way to become accustomed to the products that ProspectSoft sell and to build relationships within the company. I have also been taught basic SQL by the Service desk and have been able to additionally learn multiple areas of the business e.g. Projects

Having seen first-hand the work that the DevOp’s team are continuously producing and then the customer reactions to those changes in the form of the Web UI, ProspectSoft looks to be a fantastic opportunity for both future, current and returning Placements. The expansion in both a national and international capacity in terms of sales looks inevitable.

Having completed the first month of training together we all built good friendships and bonds early on. We have also gone to the pub together and a couple of nights out. With some of us living in Oxford and others living in Wycombe it did make it more difficult to organise, however.

Oxford is a beautiful City with lots going on but is renowned for being expensive to live in. With two universities located within the City there is always plenty going on and there are multiple locations to live within Oxford. I would recommend Cowley Road because it is the liveliest! However, if you want something a little quieter, then Headington is perfect.

Oxford’s night life is good with multiple places to go out along with a vast number of bars, but you also have easy access to London. The Oxford Tube (the coach from Oxford to London) runs all night and is about £15 for an anytime day-return. Wycombe is also a good night-out too.

During my Placement year I have participated in both football and Squash but there was also the option to do games night which most of the CSM/Service Desk team play. More importantly though, if there is something that you play that the company doesn’t do currently then there will be people willing to try it!