Service Management Analyst Review
by IBM
Rating
-
Skills
5.0
-
Responsibilities
5.0
-
Support & Guidance
5.0
-
Culture
4.8
-
Your Impressions
5.0
- 1. Please give an overview of your role and what this involves on a day-to-day basis.
- 2. Have you learnt any new skills, or developed your existing skills?
- How would you rate the training provided during your experience?
- How would you rate your development of industry-specific skills during the experience?
- How would you rate your development of personal / soft skills during the experience?
- Please rate how these skills have helped you in your career development
- 3. Were you given much responsibility during your placement / internship?
- Please rate how meaningful the work you were doing was
- 4. How much support and guidance did you receive during your placement / internship?
- How would you rate the support and guidance from your line manager?
- How would you rate the support and guidance from the wider team?
- 5. What was the company culture and general atmosphere like?
- How would you rate the inclusiveness of the culture?
- How would you rate the social opportunities?
- How would you rate the diversity initiatives?
- How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
- 6. To what extent did you enjoy your placement / internship?
- Please rate your level of enjoyment on your placement / internship
- Please rate how your experience met your expectations
- Please rate the future employment prospects at IBM
- 7. Would you recommend IBM to a friend?
- 8. What advice would you give to others applying to IBM
Overview
Provide support for the Financial Business Operations (FBO) Team for the NHS ESR Account. This is a public sector account within GBS. The Electronic Staff Records (ESR) is an electronic HR and payroll system for the UK NHS – the largest Oracle payroll globally, serving 1.5 million employees or 7% of the UK workforce. • Expenses Solution: the electronic way for NHS employees to expense any travel costs. In charge of monthly transactions analysis, invoicing, implementation approval packs, netting and accruals. • Change Pipeline: Requests for the advancements of ESR. This involves any change to the contract requested by the client. The role in this process involves creating cost models, filling in the new contract documentation, calculate actual costs and charges, run cost accruals, invoicing, creating/updating/closing Work Items, Add/Remove Resources to/from ILC codes and create ILC weekly reports. • Purchasing SW and HW products for the account, new or renewals. The role is to ensure that all the approvals are obtained, purchase requests are raised, purchase orders are released on time to the suppliers, and all the documents are up to date for audit purposes.
Skills
IBM promotes a culture of learning and continuous development. During my placement year, I've improved my finance-related skills, procurement, communication, teamwork and design thinking. I've also earned 20 digital badges while developing my understanding of mathematical modelling, data science, ai and many more.
Responsibilities
My team and managers trusted me from the first moment while providing continuous support.
Support & Guidance
As much as needed. There is support available in all areas of development needed or searched for.
Culture
The current situation made my placement year to be entirely virtual, not having the chance of experiencing the office environment. However, the team was really supportive and prepared, therefore my work hasn't been impacted at all and the culture of collaboration and teamwork was present at all time.
Your Impressions
I feel I have learned a lot and I would recommend the company to anyone.
Yes
Do your homework, enjoy your time and take every opportunity to step out of your comfort zone.
Details
Placement (10 Months+)
Financial Management
West Midlands
May 2021
