Workload Manager Review
by IBM
Rating
-
Skills
5.0
-
Responsibilities
5.0
-
Support & Guidance
5.0
-
Culture
4.5
-
Your Impressions
5.0
- 1. Please give an overview of your role and what this involves on a day-to-day basis.
- 2. Have you learnt any new skills, or developed your existing skills?
- How would you rate the training provided during your experience?
- How would you rate your development of industry-specific skills during the experience?
- How would you rate your development of personal / soft skills during the experience?
- Please rate how these skills have helped you in your career development
- 3. Were you given much responsibility during your placement / internship?
- Please rate how meaningful the work you were doing was
- 4. How much support and guidance did you receive during your placement / internship?
- How would you rate the support and guidance from your line manager?
- How would you rate the support and guidance from the wider team?
- 5. What was the company culture and general atmosphere like?
- How would you rate the inclusiveness of the culture?
- How would you rate the social opportunities?
- How would you rate the diversity initiatives?
- How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
- 6. To what extent did you enjoy your placement / internship?
- Please rate your level of enjoyment on your placement / internship
- Please rate how your experience met your expectations
- Please rate the future employment prospects at IBM
- 7. Would you recommend IBM to a friend?
- 8. What advice would you give to others applying to IBM
Overview
Dispatching and LiveChat: • Monitored Salesforce case queues for new incoming EMEA client tickets, as well as top priority Severity 1 cases for all regions • Ensured that cases were responded to (by myself or other engineers) and assigned to the correct specialist silo • Checking and actioning case updates for engineers who are out of office • Kept up to date with engineer workloads, making sure that cases and assist requests were shared equally • Handled case transfer requests from teams such as Cloud Delivery Services, and IBM Control Desk • Answering LiveChats from customers, either related to a case, or other Maximo requests • Created spreadsheets detailing the cases transferred to other Maximo teams, and used formulas to generate insights based on the data
Skills
I've learnt organisation, time management, resilience, adapting to changes, flexibility, as well as other technical skills
Responsibilities
Yes I had to handle dispatching entirely on my own, responsible for cases for our team as well as other regions
Support & Guidance
A lot of support, from both my line manager and foundation manager
Culture
Very much a growth mindset culture, everyone is motivated to improve skills and develop themselves
Your Impressions
Really enjoyed it, taught me a lot about how I can best work within a fast paced team
Yes
Make sure to have the right attitude, it's not always about your qualifications
Details
Placement (10 Months+)
Information Technology
London
June 2021
