Service Delivery Intern Review
by IBM
Rating
-
Skills
4.8
-
Responsibilities
4.0
-
Support & Guidance
5.0
-
Culture
4.8
-
Your Impressions
5.0
- 1. Please give an overview of your role and what this involves on a day-to-day basis.
- 2. Have you learnt any new skills, or developed your existing skills?
- How would you rate the training provided during your experience?
- How would you rate your development of industry-specific skills during the experience?
- How would you rate your development of personal / soft skills during the experience?
- Please rate how these skills have helped you in your career development
- 3. Were you given much responsibility during your placement / internship?
- Please rate how meaningful the work you were doing was
- 4. How much support and guidance did you receive during your placement / internship?
- How would you rate the support and guidance from your line manager?
- How would you rate the support and guidance from the wider team?
- 5. What was the company culture and general atmosphere like?
- How would you rate the inclusiveness of the culture?
- How would you rate the social opportunities?
- How would you rate the diversity initiatives?
- How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
- 6. To what extent did you enjoy your placement / internship?
- Please rate your level of enjoyment on your placement / internship
- Please rate how your experience met your expectations
- Please rate the future employment prospects at IBM
- 7. Would you recommend IBM to a friend?
- 8. What advice would you give to others applying to IBM
Overview
I worked within the Service Delivery Team on the ESR Account. I was responsible for providing support to all managers across the whole team. I worked with the Service Monitoring Team to analyse statistics daily regarding the performance of the service. I had was the responsibility for raising and analysing problem records. On a weekly basis I would run the internal meetings to review these problem records and I independently ran the client meeting.
Skills
I had had the opportunity to develop my technical skills considerably. I have had the opportunity to learn about areas outside of my current daily role by completing various badges. For example: Enterprise Design Thinking Practitioner, Enterprise Design Thinking – Team Essentials for AI, Agile Explorer Badge, Watson and Cloud Foundations, and Cloud Essentials Badge.
Responsibilities
Yes - I was a crucial member of the problem management team which meant I worked with the client on a regular basis. I saw this experience as a good opportunity to highlight and meet the IBM client’s requirements whilst gaining their respect. The client relationship has improved and has enhanced time efficiency within the Problem Management Team
Support & Guidance
I was given as much support and guidance as I needed from my Task Manager and Foundation Manager. Plus all of my fellow interns and every member of the IBM community I have networked with - everyone is very open to support me.
Culture
Although I was unable to go into the office the online community at IBM is incredible. Every IBMer is very open to connecting especially if you are interested in learning more about the different areas at IBM.
Your Impressions
I have extremely enjoyed my placement and it has been a very valuable experience.
Yes
To get involved with as many opportunities as possible. I found this is a great way to build your network too.
Details
Placement (10 Months+)
Government, Information Technology
West Midlands
July 2021
