GTRF Business Support Manager Review

On a day-to-day basis, this role mainly consisted of reaching out to various stakeholders of differing levels within GTRF to gauge a greater understanding of their specific role/job within the organisation. This was done through 30-minute meetings where I could ask many questions, as well as build a relationship with the stakeholder. Finally, I would use this information to correct job descriptions or finish projects, which would be presented to my manager.

I've learnt and developed multiple skills including: Interpersonal Skills through forming strong business relationships by conducting and conversing in multiple meetings. Time Management by having to prioritise multiple intern and placement-specific projects (certain projects must be met by certain deadlines, whereas others extend throughout the internship). Emotional Intelligence and Self-Awareness by attending various workshops allowing me to understand how I act in different situations, alongside how others act around me - reacting and adapting.

Most of my roles were admin-type roles in support of my manager (for example, completing job descriptions or producing structure charts for the team). However, I was also given a project which involved handling confidential information, alongside speaking with various higher-level stakeholders. This involved great responsibility because I was reporting directly to my manager and had to complete this spreadsheet within a specific timeframe. The spreadsheet then went out to various stakeholders.

There's loads of support and guidance during your internship given by the Emerging Talent team. There are multiple platforms where you can learn new pieces of information depending on what interests you most. Furthermore, there are weekly targets to reach to expand on your self-development and commercial awareness. On the other hand, every intern is paired with a GradCoach and is part of an OPM group which creates a family-type-network, shwoing great support.

The company culture and general atmosphere are extremely friendly. Everyone within the organisation is happy to give their time up to speak to interns and everyone has the values of wanting to succeed together. I didn't meet a single person that wasn't willing to communicate with interns.

I really enjoyed my internship, the roles and opportunities throughout as it really opened my eyes to what Commercial Banking really is. In addition, I have met so many people from different backgrounds with multiple previous experiences. This has rapidly increased my network and has given me friends for life. I would have preferred it to be in person, but hey ho, that's Covid.

Yes

Multiple pieces of advice: stay calm when applying throughout the interviews and application process, build your commercial awareness knowledge up as much as possible, expand your network via LinkedIn, research into specific aspects of HSBC and where you feel you may fit within the organisation, don't be afraid to ask for feedback.