Customer Success Assistant Review
by ProspectSoft Ltd
Rating
-
Skills
4.8
-
Responsibilities
5.0
-
Support & Guidance
5.0
-
Culture
4.8
-
Your Impressions
4.3
- 1. Please give an overview of your role and what this involves on a day-to-day basis.
- 2. Have you learnt any new skills, or developed your existing skills?
- How would you rate the training provided during your experience?
- How would you rate your development of industry-specific skills during the experience?
- How would you rate your development of personal / soft skills during the experience?
- Please rate how these skills have helped you in your career development
- 3. Were you given much responsibility during your placement / internship?
- Please rate how meaningful the work you were doing was
- 4. How much support and guidance did you receive during your placement / internship?
- How would you rate the support and guidance from your line manager?
- How would you rate the support and guidance from the wider team?
- 5. What was the company culture and general atmosphere like?
- How would you rate the inclusiveness of the culture?
- How would you rate the social opportunities?
- How would you rate the diversity initiatives?
- How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
- 6. To what extent did you enjoy your placement / internship?
- Please rate your level of enjoyment on your placement / internship
- Please rate how your experience met your expectations
- Please rate the future employment prospects at ProspectSoft Ltd
- 7. Would you recommend ProspectSoft Ltd to a friend?
- 8. What advice would you give to others applying to ProspectSoft Ltd
Overview
As a Customer Success Assistant I managed various projects and interacted with customers on a daily basis. I built customer rapport and gained extensive knowledge in business processes.
Skills
I have enhanced and developed multiple skills. These include communication and listening to fulfil customers’ need and ensure they are happy with our service. Problem solving to help customers with any issues and offer them the most suitable solutions. Team work, my colleagues were very supportive and gave me the best advice when I asked for help.
Responsibilities
Yes, I was given a lot of responsibility by taking parts in meetings with customers, updating their database, solving customers’issues, analysing their data, etc.
Support & Guidance
I’ve received support from my team throughout the whole placement journey. They‘ve guided me whenever I had a query, or needed help with any project. They’ve been very flexible and easy to reach out. I can definitely count on them!
Culture
The company culture and atmospehere is very friendly, engaging and collaborative. They are invested in giving you the best experience, where you’ll be encouareged to work hard and explore full potential of your skills.
Your Impressions
I really enjoyed my placement. It has been a unique experience where I have learnt about the work environment, improve my strengths, decrease my weaknesses and made new friends!
Yes
To enjoy the experience as much as they can, and to not be shy when reaching out for help.
Details
Placement (10 Months+)
Customer Service
South East
August 2021
