Management intern Review

Throughout a day in my placement I am required to interact with customers and proved as good customer service as possible. I am expected to rent them cars, serve them when returning cars or just handle whatever queries they have. I had to also learn to be shift manager, which mean running the office for a day and decide what car each customer is getting as well as allocate the roles of my colleagues for the day.

I have certainly developed my customer service and interpersonal skills in general as communication was huge part of my role. I have added some experience to my problem solving and complains handling.

I have been given the same responsibility as a management trainee, as interns are not treated differently. Consequently, we have received the same opportunities and tasks.

This really depends on the particular colleagues and branched I have worked with. For example during my first 2 onboarding weeks, I received a mixed amount of support as the branch and assistant branch managers were leaving and new were coming so it was a bit chaotic for me as a new start and maybe not getting 100%support when needed.

During the placement it felt like everyone was really into whatever they were doing. I have seen colleagues staying past working hours to finish some work or prep for the next day. Later on I have don that as well as we have loads of work to b done on a busy season. The atmosphere has been fast paced and busy, so ideal for a person who enjoys some action, but maybe not as good for those looking for a normal office job.

It has been an eventful year. I had my good and bad moments, of course and I have made friendships with some of my colleagues as well. I had some hard time when there have not been enough people at the branch, so everyone has been struggling a bit. But we had some good moments, especially now that I have been transferred to branch that suits me more, the atmosphere is very friendly and customer service oriented.

Yes

To apply to the position if they are looking for fast paced, customer oriented and car related industry. As there are often times when you will have to clean a car on the road and manage a raging customer, therefore quick adapting to the situation is preferable.