Technical Consultant Review

Working from home, I will usually start my day with a daily stand-up call with people on the current client project, where we set out the tasks for the day and assign them based on priority, skillset, and general busyness. We also go round talking about what we have done thus far and how well we completed yesterday's tasks as well as issues and any potential blockers so that we can put our heads together to try and resolve the problem. We then part ways and work on the work we have been assigned. Some days require communication with others for the purpose of completing a task.

As part of my placement, I was put through a rigorous 3 month training course in ServiceNow to establish skills in the platform. This included system administration, application development and ITSM to name a few, including the varying subsets of skills required (i.e., scripting, flow designer, business rules, etc). Part of this training included undertaking ServiceNow's propeitary examinations in order to get certified in the above mentioned skillsets on the platform, i.e., Certified System Administrator, Certified Application Developer, etc.

During my placement, I have worked directly with a major client on behalf of Computacenter, attending their daily standups and designing solutions for the issues they presented. I was given complete autonomy, rarely communicating with colleagues in Computacenter, except for the regular team catchup meetings. Some of the work I was given involved writing comprehensive documentation for implementations and design of business processes and the responsibility of developing their newly configured ServiceNow instance. This role also involved advising the client on the best ways to enhance their configuration and guiding them away from poor choices.

I recieved (and continue to recieve) support from my colleagues and line manager, who make themself available whenever I have any queries or problems. During my training period, I had comprehensive support from my manager at the time, who headed the training course for myself and the others on the scheme. During the training period, we would regularly have in-person work togetherdays where othes from the department would come and offer assistance with any questions/issues we had.

There is a strong culture of community within the department. Because of how people get moved around client projects, everyone who has been around for a while knows everyone else, which creates a very tight knit group. There are also various social events held by a subdivision of Computacenter dedicated to socially integrate new grads into the company. The department also holds a yearly summit with everyone from the department, with activities to engage with people and learn a bit about each other. As part of our induction, we also had a week of talks from different departments on their function and how they integrate with Computacenter, as well as other activities to integrate us and get us to communicate with others on the scheme.

I have very much enjoyed my placement, from the training process, which involved creating a project to demonstrate our skills with the ServiceNow platform, and the numerous opportunities I had to meet with others in my department, to the rewarding nature of the work. The work I have done has a demonstrable impact on the client's business processes which in turn gives my work value. I feel I have also developed my mindset for understanding client requirements and envisioning solutions that will be useful for them.

Yes

For the ServiceNow Centre of Excellence, become comfortable with JavaScript (ES5 spec) as this is the scripting language of the ServiceNow platform. For the interview process, you will be required to demonstrate a project you have worked on (doesn't have to be ServiceNow based, can be any software development project), so I would advise creating a piece of work that demonstrates all your technical skills. Rehearse how you would present this project as you will have limited time. Also, find an opportunity to demonstrate how you have listened to the issues faced by someone and designed/envisioned a solution.