Intern Management Trainee Review

Cheking customers in and out of vehicles. Answering phones with customer questions about reservations or the vehicles they are currently renting. The admin involved around running the Heathrow branch through auditing damaged car claims to providing sales reports.

I have developes my customer service skills greatly through interacting with customers every day on a very personal basis. I have learnt how sell prpducts to customers and how to best go about sales. Through writing damage claims with customerI have gained experiance in having diffiuclt conversations with other and hwo to best word these scenarios.

I was given lots of freedom to learn through doing. By serving customers by myself after my first full week at the branch. I wa also assigned roles by my managers such as managing our fuel sales and driving them.

All our managers were easy to talk to if we had any questions as well as always being available if you had any customer issues. There was an onboarding week which was very useful in gaining an insight into the industry before starting the role which was great for guidance. Overall, there was the perfect level of control and oversight from managers as well as being left to make your own decsions.

The compqny had a very positive sales and service culture. Overall a great environment to work in.

I really enjoyed my placement

Yes

Apply to the Heathrow branch if you have the opportunity. Take the opportunity to learn every chance you get.