Customer Services and Business Service Strategy Review

by American Express

Rating

4.7/5
  • Skills
    4.8
  • Responsibilities
    4.0
  • Support & Guidance
    5.0
  • Culture
    4.5
  • Your Impressions
    5.0

    Overview

  • 1. Please give an overview of your role and what this involves on a day-to-day basis.

    • My role involves project management and strategic thinking. I deal with contacting key stakeholders, gathering information from my team's operation team which would be useful for analyzing the information in order to create a strategic approach that drives the team productivity

    Skills

  • 2. Have you learnt any new skills, or developed your existing skills?

    • I have improved my Excel, PowerPoint, Public Speaking, Communication skills

  • How would you rate the training provided during your experience?

    • 4/5
  • How would you rate your development of industry-specific skills during the experience?

    • 5/5
  • How would you rate your development of personal / soft skills during the experience?

    • 5/5
  • Please rate how these skills have helped you in your career development

    • 5/5

    Responsibilities

  • 3. Were you given much responsibility during your placement / internship?

    • A little bit, 10 weeks is a short time to really have full autonomy over the project but I was very much involved in shaping it

  • Please rate how meaningful the work you were doing was

    • 4/5

    Support & Guidance

  • 4. How much support and guidance did you receive during your placement / internship?

    • A lot, especially from the graduates

  • How would you rate the support and guidance from your line manager?

    • 5/5
  • How would you rate the support and guidance from the wider team?

    • 5/5

    Culture

  • 5. What was the company culture and general atmosphere like?

    • It's a really great and warming culture, very different to what I expected in a good way. I am definitely happy here

  • How would you rate the inclusiveness of the culture?

    • 5/5
  • How would you rate the social opportunities?

    • 5/5
  • How would you rate the diversity initiatives?

    • 5/5
  • How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?

    • 3/5

    Your Impressions

  • 6. To what extent did you enjoy your placement / internship?

    • I enjoyed it a lot

  • Please rate your level of enjoyment on your placement / internship

    • 5/5
  • Please rate how your experience met your expectations

    • 5/5
  • Please rate the future employment prospects at American Express

    • 5/5
  • 7. Would you recommend American Express to a friend?

    • Yes

  • 8. What advice would you give to others applying to American Express

    • Make sure you hone in on your soft skills, everything else can be learnt (even though its still good to know). Even if you don't do anything that is business related, everything you've learnt is crucial

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Details

Internship (1 Month+)

London

August 2022

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