Customer Success Associate Review
by ProspectSoft Ltd
Rating
-
Skills
4.3
-
Responsibilities
4.0
-
Support & Guidance
4.5
-
Culture
4.5
-
Your Impressions
4.3
- 1. Please give an overview of your role and what this involves on a day-to-day basis.
- 2. Have you learnt any new skills, or developed your existing skills?
- How would you rate the training provided during your experience?
- How would you rate your development of industry-specific skills during the experience?
- How would you rate your development of personal / soft skills during the experience?
- Please rate how these skills have helped you in your career development
- 3. Were you given much responsibility during your placement / internship?
- Please rate how meaningful the work you were doing was
- 4. How much support and guidance did you receive during your placement / internship?
- How would you rate the support and guidance from your line manager?
- How would you rate the support and guidance from the wider team?
- 5. What was the company culture and general atmosphere like?
- How would you rate the inclusiveness of the culture?
- How would you rate the social opportunities?
- How would you rate the diversity initiatives?
- How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
- 6. To what extent did you enjoy your placement / internship?
- Please rate your level of enjoyment on your placement / internship
- Please rate how your experience met your expectations
- Please rate the future employment prospects at ProspectSoft Ltd
- 7. Would you recommend ProspectSoft Ltd to a friend?
- 8. What advice would you give to others applying to ProspectSoft Ltd
Overview
I chase customers to book in calls with us with the aim of successfully getting them onboarded, sometimes conduct welcome and training calls with customers, help them to configure their CRM with things such as quote documents, email signatures, bulk updates on Excel etc. and also help out on the online chat portal by answering customer questions. I also write help articles for our documents page.
Skills
I have developed on my communication skills through speaking to customers either on the phone or on training calls, my Excel and Word skills. My awareness of how businesses run and what their priorities are has grown a lot as you have to understand this in order to understand which features in the CRM will help them.
Responsibilities
Yes, we were able to do some training calls with customers as well as handling our own customers taking them through onboarding into success.
Support & Guidance
My manager was extremely helpful and great at supporting us whenever we needed it. Other colleagues from different departments were also great at responding with help.
Culture
Everyone gets on extremely well and everyone in the company is so approachable and friendly, work socials are always lots of fun. Culture is good when everyone is in the office, would have liked that more to get to know everyone better.
Your Impressions
It was really great meeting so many new people, learning lots of new skills and having such a friendly culture where everyone got on. I have really enjoyed the past 13 months, it has gone by so quickly!
Yes
Consider the fact that it is mainly working from home when choosing where to live.
Details
Placement (10 Months+)
Customer Service
South West
August 2022
