Customer Success Assistant Review

by ProspectSoft Ltd

Rating

4.1/5
  • Skills
    4.0
  • Responsibilities
    4.0
  • Support & Guidance
    4.5
  • Culture
    4.0
  • Your Impressions
    4.3

    Overview

  • 1. Please give an overview of your role and what this involves on a day-to-day basis.

    • - Chasing customers to book in calls - Replying to the live chat to help customers - Running welcome calls and sometimes configuration and training calls - Attending internal meetings - Replying to customer emails - Doing bulk updates, data imports and configuration work for customers

    Skills

  • 2. Have you learnt any new skills, or developed your existing skills?

    • - I have learnt to use html on email signatures - I have developed my communication skills - I have developed my teamwork skills - I have learnt more about using a CRM

  • How would you rate the training provided during your experience?

    • 4/5
  • How would you rate your development of industry-specific skills during the experience?

    • 4/5
  • How would you rate your development of personal / soft skills during the experience?

    • 4/5
  • Please rate how these skills have helped you in your career development

    • 4/5

    Responsibilities

  • 3. Were you given much responsibility during your placement / internship?

    • Initially the role was mainly admin and chasing customers for consultants, but after a few months I had my own customers I was trusted to onboard. This meant running calls by myself and more responsibilities.

  • Please rate how meaningful the work you were doing was

    • 4/5

    Support & Guidance

  • 4. How much support and guidance did you receive during your placement / internship?

    • I have been given lots of support by my manager and the onboarding team, mainly through teams chats and video calls.

  • How would you rate the support and guidance from your line manager?

    • 5/5
  • How would you rate the support and guidance from the wider team?

    • 4/5

    Culture

  • 5. What was the company culture and general atmosphere like?

    • The culture is generally friendly and fun, with lots of good socials! When quite a few people are in the office it is a great atmosphere - so it would be nice if people came in more often.

  • How would you rate the inclusiveness of the culture?

    • 4/5
  • How would you rate the social opportunities?

    • 4/5
  • How would you rate the diversity initiatives?

    • 4/5
  • How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?

    • 4/5

    Your Impressions

  • 6. To what extent did you enjoy your placement / internship?

    • I have really enjoyed my placement year, and learnt a lot! The only thing I wish I knew prior to starting was the extent I would be working from home, as I would have changed my accommodation plans.

  • Please rate your level of enjoyment on your placement / internship

    • 4/5
  • Please rate how your experience met your expectations

    • 4/5
  • Please rate the future employment prospects at ProspectSoft Ltd

    • 5/5
  • 7. Would you recommend ProspectSoft Ltd to a friend?

    • Yes

  • 8. What advice would you give to others applying to ProspectSoft Ltd

    • I would say make sure you have all your hobbies on your application (not just academic interests), as that can help you stand out! I would also say to make sure you consider whether you would like to be working from home or in an office mostly when applying to placements, and choose accordingly.

    Report this review

Details

Placement (10 Months+)

Customer Service

South West

August 2022

View More Reviews