Brand Performance Support Intern Review

My role is assisting the BPS team with supporting hotels in the EMEA region. Day-to-day tasks include updating internal websites, sending out team communications and answering cases and emails from hotels. My responsibilities also include helping to organise upcoming team events, birthday celebration cards and cakes for the team as well as content creation for various workstreams. Some projects I have been involved with is reviewing current internal website content and categorising invoices on excel.

I have developed skills in using not only internal applications but also Microsoft Word, PowerPoint and Excel. I have also developed teamwork and communication skills from working with the team and being in contact with hotels, by email and phone. I have improved my organisation and time management skills, by handling a range of tasks that often have deadlines.

I have been given sufficient responsibilities for various daily, weekly and monthly task as well as completing ad-hoc tasks. I have also been given a capable amount of input/responsibility in certain projects, where I was given the chance to assist my colleagues in short-term and long-term projects. The responsibilities so far have been a good amount, where I have been pushed to a certain extent but the workload has remained manageable.

In the onboarding period during my first month, I received daily check-ins and regular feedback and reflection sessions which were very effective for giving and receiving feedback. Since then, I have regular check-ins via workstream meetings and guidance is provided when necessary. The probation meetings discussed feedback and planned in more detail how to improve certain skills. Throughout the year I will also receive intern check-ins with the HR department and other interns.

I enjoy the company culture and atmosphere as everyone is friendly and welcoming. I also enjoy the benefits that the company offers such as the additional facilities at the office and participation in company events. During my first month, I attended Team Member Appreciation Week celebrations as well as working at a corporate sales event in Park Lane, London. Since then, I have also enjoyed a team outing activity and food and drinks.

I have only been here for 2 months so it may still be early to say but I have really enjoyed my time here so far. I am looking forward to the upcoming events and the next 10 months of my internship as I am excited to learn more, develop my skills and get the most out of my placement.

Yes

Make the most of the benefits as other companies might not be as generous as Hilton, learn as much as you can and meet/talk to other Hilton colleagues as everyone is lovely and interesting.