Customer Service Intern Review
by Bloomberg
Rating
-
Skills
5.0
-
Responsibilities
5.0
-
Support & Guidance
5.0
-
Culture
5.0
-
Your Impressions
5.0
- 1. Please give an overview of your role and what this involves on a day-to-day basis.
- 2. Have you learnt any new skills, or developed your existing skills?
- How would you rate the training provided during your experience?
- How would you rate your development of industry-specific skills during the experience?
- How would you rate your development of personal / soft skills during the experience?
- Please rate how these skills have helped you in your career development
- 3. Were you given much responsibility during your placement / internship?
- Please rate how meaningful the work you were doing was
- 4. How much support and guidance did you receive during your placement / internship?
- How would you rate the support and guidance from your line manager?
- How would you rate the support and guidance from the wider team?
- 5. What was the company culture and general atmosphere like?
- How would you rate the inclusiveness of the culture?
- How would you rate the social opportunities?
- How would you rate the diversity initiatives?
- How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
- 6. To what extent did you enjoy your placement / internship?
- Please rate your level of enjoyment on your placement / internship
- Please rate how your experience met your expectations
- Please rate the future employment prospects at Bloomberg
- 7. Would you recommend Bloomberg to a friend?
- 8. What advice would you give to others applying to Bloomberg
Overview
The role involved three weeks of training, followed by seven weeks of providing customer support to Bloomberg users. The procedures covered by the department include login-related issues, license installations and hardware troubleshooting.
Skills
I had the chance to significantly improve my phone etiquette and customer support skills, as well as the opportunity to improve my networking skills. Furthermore, we had the chance to take part in multiple trainings, ranging from emotional intelligence to how to best use LinkedIn to build our network.
Responsibilities
I was positively surprised by the degree of responsibility we were trusted to handle. This allowed us to fully experience the role and to get a good impression of what working in Bloomberg's customer support team would be like.
Support & Guidance
We received an incredible amount of support - not only from our Team Leaders and internship leads who were always available for catch-ups and feedback sessions, but also from people outside our department who were always happy to have a chat about their roles or shadow sessions and provided me with an incredible amount of insight into the functioning of the company as a whole.
Culture
Compared to previous internships I have completed, the company culture at Bloomberg is truly unique. I have not once been disappointed when reaching out to employees in other departments. Bloomberg really is an inclusive and diverse space where I have always felt welcome and where I have seen people receive incredible support from their colleagues and management.
Your Impressions
I loved it and am sad my time here is coming to an end.
Yes
Prepare well for your interviews, reach out to former interns/employees on LinkedIn and make the most of your time here by reaching out to colleagues!
Details
Internship (1 Month+)
Banking
London
September 2022
