Customer Experience and Insight Intern Review

My day to day role varies a lot depending on what projects I am working on but it typically involves working with customer services teams to improve customer satisfaction, emailing suppliers to discuss upcoming projects and working on social media content for the companies LinkedIn. An ongoing project is our customer community this is who we send our surveys too, I build surveys and send them to our panel manager to distribute.

I have learnt/developed a huge amount of skills working here, Confidence is probably the biggest skill I've developed, Confidence to talk to a range of people at all different levels in the business and pitch ideas/present findings from surveys. Another skill I have learnt is analysis, a big part of my role is receiving data from surveys and analysing it to find the key, interesting points to present back.

I was given a huge amount of responsibility from day 1, I have been trusted with large reports, the companies social media account, websites and liasing with our suppliers. All of this and so much more has taught me invaluable skills that will shape my career. I have been encouraged throughout to present my ideas and have been fully supported whilst those ideas are brought to life.

I received as much support/guidance as I needed, I knew if I had a problem I could always ask someone in my team for help but was also trusted to complete a task with little help if I was confident in my abilities to do it. Within my team there are 2 other interns and a graduate so we were all quite good at working together or helping one another if we needed to.

The company culture is great, everyone is really friendly and always happy to have a chat/answer any questions you have. The company does a lot of interactive days like company days or at Christmas they did the 12 days of Christmas which involved a lot of fun Christmas themed activities.

I have thoroughly enjoyed my placement, I have met some amazing people and learnt so many things that I know are going to help me throughout my career. By doing this placement it has solidified my passion for marketing and has shown me that I can do tasks that seemed quite daunting at the beginning. I feel this placement has equipped me to go back to university and have a fresh new perspective on the course.

Yes

Be yourself, the company is very interested in finding people that are passionate about the area they're applying for and that are keen to learn. The assessment centre is a fantastic experience to meet the current interns and get a feel for the company.