Level 3 Motor Finance Specialist / Customer Fleet Executive Review

by BMW Group UK

Rating

4.2/5
  • Skills
    4.0
  • Responsibilities
    4.0
  • Support & Guidance
    5.0
  • Culture
    4.3
  • Your Impressions
    4.0

    Overview

  • 1. Please give an overview of your role and what this involves on a day-to-day basis.

    • Customer fleet management. Daily looking after and taking emails, calls etc. Dealing with whatever queries customers have for me and making sure to be able to run my accounts smoothly. Looking after these customers company cars and also their fleet as a whole

    Skills

  • 2. Have you learnt any new skills, or developed your existing skills?

    • I have learnt loads, before hand i never really knew about the automotive finance world. However through learning on the job and also the educational side of my apprenticeship (workshops, revisions sessions, online tasks), I have learnt massively and hope to continue this.

  • How would you rate the training provided during your experience?

    • 4/5
  • How would you rate your development of industry-specific skills during the experience?

    • 4/5
  • How would you rate your development of personal / soft skills during the experience?

    • 4/5
  • Please rate how these skills have helped you in your career development

    • 4/5

    Responsibilities

  • 3. Were you given much responsibility during your placement / internship?

    • Yes I have been given much responsibility within my apprenticeship. Within the first 3 months, I had been trusted with looking after my own customer / account. And from here I have been given another account and also been trusted to cover those in my team when they are away.

  • Please rate how meaningful the work you were doing was

    • 4/5

    Support & Guidance

  • 4. How much support and guidance did you receive during your placement / internship?

    • I have received a lot, whether that be from my FSTP mentors, my line manager, my colleagues and even just other apprentices. Everyone has been there to support me when ive needed it.

  • How would you rate the support and guidance from your line manager?

    • 5/5
  • How would you rate the support and guidance from the wider team?

    • 5/5

    Culture

  • 5. What was the company culture and general atmosphere like?

    • It is really really good. Everyone is always a part of one team and is always happy to help eachother. There is a great relationship between my smaller team but then also between the whole company.

  • How would you rate the inclusiveness of the culture?

    • 4/5
  • How would you rate the social opportunities?

    • 4/5
  • How would you rate the diversity initiatives?

    • 4/5
  • How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?

    • 5/5

    Your Impressions

  • 6. To what extent did you enjoy your placement / internship?

    • I enjoyed it very very much and would definitely recommend it.

  • Please rate your level of enjoyment on your placement / internship

    • 4/5
  • Please rate how your experience met your expectations

    • 4/5
  • Please rate the future employment prospects at BMW Group UK

    • 4/5
  • 7. Would you recommend BMW Group UK to a friend?

    • Yes

  • 8. What advice would you give to others applying to BMW Group UK

    • If you are thinking of doing it, do it. I feel here is such great place to work and a place where you will learn so much everyday. Always come to work ready to learn as when you start there is a lot to take in. But dive in head first and enjoy the role.

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Details

Placement (10 Months+)

Customer Service, Purchasing and Supply, Sales

South East

April 2023

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