customer success intern Review
by Adobe
Rating
-
Skills
5.0
-
Responsibilities
5.0
-
Support & Guidance
5.0
-
Culture
5.0
-
Your Impressions
5.0
- 1. Please give an overview of your role and what this involves on a day-to-day basis.
- 2. Have you learnt any new skills, or developed your existing skills?
- How would you rate the training provided during your experience?
- How would you rate your development of industry-specific skills during the experience?
- How would you rate your development of personal / soft skills during the experience?
- Please rate how these skills have helped you in your career development
- 3. Were you given much responsibility during your placement / internship?
- Please rate how meaningful the work you were doing was
- 4. How much support and guidance did you receive during your placement / internship?
- How would you rate the support and guidance from your line manager?
- How would you rate the support and guidance from the wider team?
- 5. What was the company culture and general atmosphere like?
- How would you rate the inclusiveness of the culture?
- How would you rate the social opportunities?
- How would you rate the diversity initiatives?
- How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
- 6. To what extent did you enjoy your placement / internship?
- Please rate your level of enjoyment on your placement / internship
- Please rate how your experience met your expectations
- Please rate the future employment prospects at Adobe
- 7. Would you recommend Adobe to a friend?
- 8. What advice would you give to others applying to Adobe
Overview
Delivered two biggest projects: (1) Value Vault - which is used to record value snippets & eventually turned out one of the KPIs for CSMs after receiving recognition in EMEA All Hands & received the award for 'Immediate Impact Winner'. In addition, it is implemented at a global level too now. (2) EMEA Hub - created an engaging & interactive website for EMEA CSMs in MS teams with all essential links that a CSM & manager needs to perform their duties. Received appreciation from the leadership level team & launched it live on 18th April with the next steps to expand it for the America region too. Day to day tasks: -Building strategic partnerships with cross-functional teams to learn & share best practices. - Supporting and driving the adoption of Adobe products across different Customer Success teams. - Attend customer meetings to learn how their business objectives align with Adobe products to generate value realization.
Skills
Networking and presenting to a larger audience.
Responsibilities
Yes, helped CSMs with their routine work by automating some of the repetitive tasks. Understood their challenges and delivered some of the most impactful projects which went global and received recognition. In addition, assisted the marketing team with the Sustainability project.
Support & Guidance
DMe CSM team is awesome! 🤩 Whenever in need, I always received support & guidance from everyone on the team which helped to understand various industries, products, and the whole eco-system in which a CSM operates.
Culture
I love Adobe work culture ❤️ It is transparent, diverse & inclusive. And I always felt like I have been working here for more than my placement period...feeling connected with the company & team so well. I loved that as an intern, I had the same benefits as a permanent employee and especially volunteer opportunities - being able to offer my time & skills to the community.
Your Impressions
100% I would really like to be a part of Adobe as a permanent employee.
Yes
Be yourself :)
Details
Placement (10 Months+)
Sales
London
April 2023
