Rental Sales (Intern) Review

Providing excellent face to face customer service. Accommodating customer needs over the phone. Handling bookings and customer requirements on the company service. Managing the fleet for cost/income efficiency.

Communication, problem solving, project management, observation skills, time management, customer service skills, technological skills and more.

The role involves a lot of independent work. Every check in with customers is just the server and the renter. Staff are always on the road serving customers independently, meaning all problems encountered need to be adressed with initiative. Phone calls with customers is solely based on the server's experience and problem solving ability. Projects are up to every individual to maintain and complete.

All branch members are very helpful, but assistant managers and managers are very knowledge in their roles, and are very approachable for guidance. Also senior staff like area managers are very helpful wherever possible, and always offer insight when needed.

The area is very family like, with branches all acting like one team rather than individual sites. The company itself is brilliant to work for, with the work environment being a fun but efficient setting

I have really enjoyed my placement. My role provided me a really good insight into real world business operations. The skills I have learnt I will transfer to every future employment role.

Yes

Be always asking questions. The role cannot be picked up in one day, so a willingness to learn and commitment is necessary for improving.