Workload Manager Review
by IBM
Rating
-
Skills
4.3
-
Responsibilities
4.0
-
Support & Guidance
5.0
-
Culture
4.5
-
Your Impressions
4.3
- 1. Please give an overview of your role and what this involves on a day-to-day basis.
- 2. Have you learnt any new skills, or developed your existing skills?
- How would you rate the training provided during your experience?
- How would you rate your development of industry-specific skills during the experience?
- How would you rate your development of personal / soft skills during the experience?
- Please rate how these skills have helped you in your career development
- 3. Were you given much responsibility during your placement / internship?
- Please rate how meaningful the work you were doing was
- 4. How much support and guidance did you receive during your placement / internship?
- How would you rate the support and guidance from your line manager?
- How would you rate the support and guidance from the wider team?
- 5. What was the company culture and general atmosphere like?
- How would you rate the inclusiveness of the culture?
- How would you rate the social opportunities?
- How would you rate the diversity initiatives?
- How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
- 6. To what extent did you enjoy your placement / internship?
- Please rate your level of enjoyment on your placement / internship
- Please rate how your experience met your expectations
- Please rate the future employment prospects at IBM
- 7. Would you recommend IBM to a friend?
- 8. What advice would you give to others applying to IBM
Overview
Day to day I use salesforce and go through cases that are sent in by customers. I make sure these are worked on by my team of engineers making sure to priorotise some cases and ask people to help on cases when needed.
Skills
I have learnt communication skills about how to properly respond in a professional manner, I have learnt how to use Salesforce a key platform for my role and I have learnt a basic knowledge of the product my team works with.
Responsibilities
Yes, my role gave me real responsibility and there were real world consequenses if I made a mistake which made it scary at first but I got used to it. This made me feel valued though as I was adding real value.
Support & Guidance
I had a strong team around me who gave me support whenever I needed it they would always be happy to offer help and answer any questions I would have.
Culture
The culture felt very learning focused with my manger always encouraging people in my team to learn and my team having time set aside just for education.
Your Impressions
I have enjoyed my placement as much as there have been ups and downs I never felt I had made a mistake to go on this placement and I do not regret my decision to join this placement.
Yes
Follow instructions carefully in applications when they ask you to write about something specific don't try to come up with something that almost answers it make sure you fully answer the questions.
Details
Placement (10 Months+)
Customer Service
London
May 2023
