IT Intern Review

My role is a combination of application support and projects work. I work alongside 2 other interns and we rotate support work so it is shared equally over the weeks. Support work may involve being based on the support mailbox and dealing with incidents as they are raised in real time. Projects requires the deployments of enhancements and/or bug fixes into the application you manage as well as running sprint sessions and stakeholder meetings.

Over the course of the year my confidence in myself and also my abilities has grown. I have learnt how to use ServiceNow to raise and track incidents. I also learnt how to use Jira to effectively run sprints, create and maintain informative enhancement tickets and monitor the speed we work at using velocity reports so we can give better time estimates to stakeholders. My Microsoft skills have also improved through the daily use of outlook, excel, etc.

Over the course of the internship I was given more and more responsibility as I developed my skills and abilities. For meetings throughout the week I am expected to lead them without a manager or other member of the team in attendance. I am also trusted to liaise with internal employees outside of our team and external licensees to resolve application issues as well as resolve issues through a zoom or teams call if required.

A lot of support and guidance was given to me throughout the internship. I had regular one to ones with my manager where I was able to bring up any issues I had or just have a friendly chat. There was also a lot of support from other members of my team and I was able to freely ask any questions as well as from the intern community at Disney. Disney also put on events and allowed you to partake in the Intern development program which helped develop my soft skills.

The company culture is very good at Disney. There are regular events within the office where you may be able to grab a free cupcake. There are also family and friend screenings of newly released Disney movies you can attend. As well as competitions that are run to be able to attend premiers of newly released movies or win free plushies/goodie bags. Most people are also extremely friendly at Disney and the intern community is very strong.

I enjoyed my placement a lot. I learnt a lot over the year and was given opportunities to develop my professional skills and soft skills on a regular basis. My team was extremely friendly and welcoming. The intern community is also very big and strong within the company so I was able to make friends across department and teams easily. The free cupcakes when it was an important day for the company were also a bonus.

Yes

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