Management trainee Review

Day to day consists of dealing with a range of retail, corporate and insurance customers providing transport solutions. Liaising with insurance companies and bodyshops. Cleaning and delivering vehicles. Computer and telephone based admin. Setting and reaching targets, competitions. Working alongside a friendly young team. Finding opportunities to upgrade customers and increase revenue. Raising claims on damaged vehicles. Selling protection products to customers. Working through different stages of training. Completing captaincy roles and being responsible for different areas of the business.

Throughout my placement i have been able to learn and develop lots of new skills. I have become more confident. Dealing with difficult customers in confrontational situations. I have developed strong sales skills being able to upgrade customers and sell excess protections. I have developed my driving skills through driving a range of different vehicles from vans to premium cars. I have developed strong communication skills by speaking to a range of different customers, businesses, insurance companies, doing presentations, speaking to heads of departments.

Throughout my placement i have been given a lot of responsibility from having different captaincies leaving my in charge of different areas of the business. Transporting high value vehicles. Carrying out thorough checks on vehicles and raising claims on customers and vehicles for the damage of vehicles. Explaining contracts to customers. Running the day and organising which vehicles to put on which deals. Having the responsibility of completing Out of hours deals. Working solo when the branch is closed to supply vehicles to customers that have broken down.

I was given a Personal mentor in which i had a few meetings with to check in with and update on progress and any worries. In my area it was mandatory to complete the Out of Hours work. I received little support for this and little training. Dealing with multiple breakdown customers over a large area at night time in winter with little support was very challenging, my colleagues at the branch have always been helpful and supportive

Long working hours and challenging days but good days and bad days. Young company so nice to work with people a similar age to yourself. Lots of rewards to be had at the company. Days out and training days are very useful for moral and learning. Good communication and appraisal from heads of department. Good moral from staff. overall a good atmosphere can at times be stressful with unexpected bookings, quick turn arounds etc. big group days out present a good way to network with colleagues from all over the country.

Overall I have enjoyed the placement as it has allowed me to gain lots of transferrable skills, given me opportunities to present ideas, I have made friends, it has challenged me and has also been very rewarding. The placement does require a lot of commitment with with it being common to be working overtime. Having done the year in industry with enterprise I feel very confident in going back to university with enhanced skills. Doing the year in industry has made me feel confident about work after university either with Enterprise or with another company

Yes

Take as many opportunities as you can with the company and really get involved. There is lots of opportunities to network which will benefit you both at the company and in the future. Hard work is well rewarded and recognized, give the best customer service and have a strong sales approach. Be prepared to work overtime. Be prepared to go the extra mile for customers. Listen and learn from those around you. Be prepared to keep up with a fast paces environment.