Product support analyst Review
by Experian
Rating
-
Skills
3.5
-
Responsibilities
4.0
-
Support & Guidance
5.0
-
Culture
4.5
-
Your Impressions
3.7
- 1. Please give an overview of your role and what this involves on a day-to-day basis.
- 2. Have you learnt any new skills, or developed your existing skills?
- How would you rate the training provided during your experience?
- How would you rate your development of industry-specific skills during the experience?
- How would you rate your development of personal / soft skills during the experience?
- Please rate how these skills have helped you in your career development
- 3. Were you given much responsibility during your placement / internship?
- Please rate how meaningful the work you were doing was
- 4. How much support and guidance did you receive during your placement / internship?
- How would you rate the support and guidance from your line manager?
- How would you rate the support and guidance from the wider team?
- 5. What was the company culture and general atmosphere like?
- How would you rate the inclusiveness of the culture?
- How would you rate the social opportunities?
- How would you rate the diversity initiatives?
- How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
- 6. To what extent did you enjoy your placement / internship?
- Please rate your level of enjoyment on your placement / internship
- Please rate how your experience met your expectations
- Please rate the future employment prospects at Experian
- 7. Would you recommend Experian to a friend?
- 8. What advice would you give to others applying to Experian
Overview
The product support team takes on a variety of tasks from adjacent teams in Experian BI, these include: - Using SQL to query databases to find information in error investigations. - Creating and reactivating accounts for clients for API, and data analysis tools. - Closing accounts for notification products we provide for companies. - Creating reports for API usage and changes across client companies. - Triaging tickets to the teams that can best handle the requests. - Other Ad-hoc requests that other teams may request to support their workload.
Skills
I have learned to use SQL, Splunk and Tableau.
Responsibilities
I was solely responsible for 4 different tasks, that I was given
Support & Guidance
There was always multiple points of contact for any problems faced.
Culture
Very pleasant.
Your Impressions
It was enjoyable.
Yes
Take advantage of the flexibility offered.
Details
Placement (10 Months+)
Information Technology
East Midlands
June 2023
