Service Operations and CE Support Placement Review
by Samsung Electronics
Rating
-
Skills
3.8
-
Responsibilities
3.0
-
Support & Guidance
4.0
-
Culture
3.3
-
Your Impressions
4.0
- 1. Please give an overview of your role and what this involves on a day-to-day basis.
- 2. Have you learnt any new skills, or developed your existing skills?
- How would you rate the training provided during your experience?
- How would you rate your development of industry-specific skills during the experience?
- How would you rate your development of personal / soft skills during the experience?
- Please rate how these skills have helped you in your career development
- 3. Were you given much responsibility during your placement / internship?
- Please rate how meaningful the work you were doing was
- 4. How much support and guidance did you receive during your placement / internship?
- How would you rate the support and guidance from your line manager?
- How would you rate the support and guidance from the wider team?
- 5. What was the company culture and general atmosphere like?
- How would you rate the inclusiveness of the culture?
- How would you rate the social opportunities?
- How would you rate the diversity initiatives?
- How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
- 6. To what extent did you enjoy your placement / internship?
- Please rate your level of enjoyment on your placement / internship
- Please rate how your experience met your expectations
- Please rate the future employment prospects at Samsung Electronics
- 7. Would you recommend Samsung Electronics to a friend?
- 8. What advice would you give to others applying to Samsung Electronics
Overview
Communicating with European subsidiaries to improve customer service processes. Reporting on KPIs weekly, using data from our systems.
Skills
Developed communication and time management skills, due to the fast-paced nature of work at Samsung.
Responsibilities
Yes, I was trusted with carrying out requests from headquarters, as well as being accountable for certain projects.
Support & Guidance
Good guidance at the start of the placement, from a general onboarding. My manager was supportive and made sure I had a variety of opportunities to get involved in.
Culture
Hierarchical, fast-paced and dynamic. Striving for excellence, but there was pressure to be overly deferential to superiors, particularly in HQ.
Your Impressions
I enjoyed my work, and my direct team were supportive and patient with me. I would’ve enjoyed working with people closer to my age group however.
Yes
Accept that the work will be hard during busy periods. There is also a large Korean cultural influence at the company.
Details
Placement (10 Months+)
Customer Service
South East
June 2023
