Operations Support Analyst Review
by IBM
Rating
-
Skills
4.3
-
Responsibilities
4.0
-
Support & Guidance
5.0
-
Culture
3.5
-
Your Impressions
4.0
- 1. Please give an overview of your role and what this involves on a day-to-day basis.
- 2. Have you learnt any new skills, or developed your existing skills?
- How would you rate the training provided during your experience?
- How would you rate your development of industry-specific skills during the experience?
- How would you rate your development of personal / soft skills during the experience?
- Please rate how these skills have helped you in your career development
- 3. Were you given much responsibility during your placement / internship?
- Please rate how meaningful the work you were doing was
- 4. How much support and guidance did you receive during your placement / internship?
- How would you rate the support and guidance from your line manager?
- How would you rate the support and guidance from the wider team?
- 5. What was the company culture and general atmosphere like?
- How would you rate the inclusiveness of the culture?
- How would you rate the social opportunities?
- How would you rate the diversity initiatives?
- How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
- 6. To what extent did you enjoy your placement / internship?
- Please rate your level of enjoyment on your placement / internship
- Please rate how your experience met your expectations
- Please rate the future employment prospects at IBM
- 7. Would you recommend IBM to a friend?
- 8. What advice would you give to others applying to IBM
Overview
I monitor the service desk through answering support calls from any of the 56k NHS staff who are (non) professional users of ESR. I action the Service Requests in the ticket queue from the forementioned callers or individual user action.
Skills
I have become more comfortable with data, systems and technology. I've learnt about databases and how they interact with each other. As well as about the ESR structure in the NHS and how to address customers professionally through written and verbal communication. This has involved experience in conflict resolution also.
Responsibilities
Yes, there were times where the whole team was occupied and I would be the one left to represent IBM well to the NHS and handle all customer queries and issues.
Support & Guidance
The first month of my placement was full of training through experience with members of the team shadowing me as I worked. Afterwards throughout the rest of the year I was able to ask questions, recieve ad hoc training within and outside of my job role also.
Culture
Relaxed, friendly, busy, fast paced, full of cake, biscuits and coffee
Your Impressions
I enjoyed it a lot more than I thought I would, I'm glad I did it
Yes
Reach out to current employees for advice and help every time. Everyone is really friendly.
Details
Placement (10 Months+)
Business Operations
West Midlands
July 2023
