Retail Sales Assistant Review

by British Heart Foundation

Rating

4/5
  • Skills
    4.0
  • Responsibilities
    4.0
  • Support & Guidance
    4.0
  • Culture
    4.0
  • Your Impressions
    4.0

    Overview

  • 1. Please give an overview of your role and what this involves on a day-to-day basis.
  • Excellent customer service and creating a welcoming environment. Taking online bookings for collection of donations and educating donors on what GIFTAIDS entails. Booking in items bought for delivery. Attending to customers at the till. Ensuring all the items on the shop floor have point of sales for easy identification. Booking in items and pricing Resolving any issues that may arise in the course of doing the business. Ensuring a smooth running of the business on day-to-day basis. Training volunteers on what to do and supervising their activities. Closing out weekly activities.


    Skills

  • 2. Have you learnt any new skills, or developed your existing skills?
  • Excellent communication skills Ability to adapt to the environment, the people and their way of live. Interpersonal relationship Digital skills Time management skills have improved tremendously. Collaboration and synergy Problem solving skills. Ability to resolve customer related issues promptly. Mentoring and training skills have improved.


  • How would you rate the training provided during your experience?
  • 4/5

  • How would you rate your development of industry-specific skills during the experience?
  • 4/5

  • How would you rate your development of personal / soft skills during the experience?
  • 4/5

  • Please rate how these skills have helped you in your career development
  • 4/5

    Responsibilities

  • 3. Were you given much responsibility during your placement / internship?
  • Yes. But it helped me to learn fast, develop and continually improve.


  • Please rate how meaningful the work you were doing was
  • 4/5

    Support & Guidance

  • 4. How much support and guidance did you receive during your placement / internship?
  • The support was great from every member of the team. That gave me the opportunity to learn fast and improve tremendously within a short period.


  • How would you rate the support and guidance from your line manager?
  • 4/5

  • How would you rate the support and guidance from the wider team?
  • 4/5

    Culture

  • 5. What was the company culture and general atmosphere like?
  • Equality, diversity and inclusion. Compassionate, brave, informed and driven. Cheerful, supportive and motivating team members. A welcoming atmosphere.


  • How would you rate the inclusiveness of the culture?
  • 4/5

  • How would you rate the social opportunities?
  • 4/5

  • How would you rate the diversity initiatives?
  • 4/5

  • How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
  • 4/5

    Your Impressions

  • 6. To what extent did you enjoy your placement / internship?
  • Satisfactory. A place I would like to work time and again to add value to lives.


  • Please rate your level of enjoyment on your placement / internship
  • 4/5

  • Please rate how your experience met your expectations
  • 4/5

  • Please rate the future employment prospects at British Heart Foundation
  • 4/5

  • 7. Would you recommend British Heart Foundation to a friend?
  • Yes


  • 8. What advice would you give to others applying to British Heart Foundation
  • There is a lot to learn. Have an open mind and be ready to learn. A lot of great folks to meet. You get to meet different people daily. Be prepared. Whether they are welcoming or not, be your best and do your best. Be cheerful. Some folks come into the shop with worry or anxiety, do not add to their problem but help to solve their problems so they can leave the shop happier and be ready to come in some other time. Be ready to collaborate and synergize. If you do not understand the process or anything, ask questions. Do not assume.


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Details

Placement (10 Months+)

Retail, Accounting, Business Operations

Scotland

October 2023


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