Undergraduate IT Support Administrator Review
by Croudace
Rating
-
Skills
5.0
-
Responsibilities
4.0
-
Support & Guidance
5.0
-
Culture
4.8
-
Your Impressions
4.3
- 1. Please give an overview of your role and what this involves on a day-to-day basis.
- 2. Have you learnt any new skills, or developed your existing skills?
- How would you rate the training provided during your experience?
- How would you rate your development of industry-specific skills during the experience?
- How would you rate your development of personal / soft skills during the experience?
- Please rate how these skills have helped you in your career development
- 3. Were you given much responsibility during your placement / internship?
- Please rate how meaningful the work you were doing was
- 4. How much support and guidance did you receive during your placement / internship?
- How would you rate the support and guidance from your line manager?
- How would you rate the support and guidance from the wider team?
- 5. What was the company culture and general atmosphere like?
- How would you rate the inclusiveness of the culture?
- How would you rate the social opportunities?
- How would you rate the diversity initiatives?
- How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
- 6. To what extent did you enjoy your placement / internship?
- Please rate your level of enjoyment on your placement / internship
- Please rate how your experience met your expectations
- Please rate the future employment prospects at Croudace
- 7. Would you recommend Croudace to a friend?
- 8. What advice would you give to others applying to Croudace
Overview
My main job role was to help colleagues with IT issues using the ticket desk. We would either connect to their computer remotely and talk over the phone or attend to them in person. The support team was very friendly and was always more than happy to answer any questions.
Skills
I improved and learned many new transferable and non-transferable skills. For the transferable skills, I improved my phone speaking skills, time management, stress control, people skills, prioritisation, how companies operate, and many more. For the non-transferable skills, I learned about virtual machines, how ticketing systems work, how servers are operated and maintained, and many more.
Responsibilities
Considering this was my first time working a 9-5 and also my first time working in IT, I would say that I was given the perfect amount of responsibility. I started off shadowing the previous undergraduate and as I learned the ropes, I was given more and more responsibilities such as holding and replying to my own tickets, suggesting potential solutions and ideas in meetings, and visiting building sites by myself to solve issues.
Support & Guidance
My team was very friendly and helpful. They knew that it was my first time in the industry so whenever there was a gap in my knowledge, they would always assist me rather than judge me. Whenever I had a question, my manager would always make sure he ha time to properly discuss it with my and made sure I fully understood the answer.
Culture
The company culture was outstanding. Everyone was smiley, friendly, and chatting which you could always feel in the atmosphere when walking through the office.
Your Impressions
I enjoyed the placement greatly and never once regretted choosing Croudace. I would certainly recommend this company to anyone looking for a job.
Yes
I would recommend genuine and friendly so that you fit in with their culture.
Details
Placement (10 Months+)
Information Technology
South East
October 2023
