Customer Experience Specialist Review
by Unilever
Rating
-
Skills
4.0
-
Responsibilities
4.0
-
Support & Guidance
4.5
-
Culture
4.3
-
Your Impressions
4.3
- 1. Please give an overview of your role and what this involves on a day-to-day basis.
- 2. Have you learnt any new skills, or developed your existing skills?
- How would you rate the training provided during your experience?
- How would you rate your development of industry-specific skills during the experience?
- How would you rate your development of personal / soft skills during the experience?
- Please rate how these skills have helped you in your career development
- 3. Were you given much responsibility during your placement / internship?
- Please rate how meaningful the work you were doing was
- 4. How much support and guidance did you receive during your placement / internship?
- How would you rate the support and guidance from your line manager?
- How would you rate the support and guidance from the wider team?
- 5. What was the company culture and general atmosphere like?
- How would you rate the inclusiveness of the culture?
- How would you rate the social opportunities?
- How would you rate the diversity initiatives?
- How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
- 6. To what extent did you enjoy your placement / internship?
- Please rate your level of enjoyment on your placement / internship
- Please rate how your experience met your expectations
- Please rate the future employment prospects at Unilever
- 7. Would you recommend Unilever to a friend?
- 8. What advice would you give to others applying to Unilever
Overview
Assisting with a range of customer queries- primarily from a supply perspective. This could involve forecasting, chasing deliveries, checking stock, quality issues, order amendments ect. Customer facing role that involves good communication skills and problem solving. I am also involved in several meeting / reports within the company.
Skills
My problem solving and communication skills have increased significantly.
Responsibilities
Yes- responsible for around 80 customers from a supply perspective with accounts ranging in size and strategic significance.
Support & Guidance
I received adequate support, however it was difficult when joining given how much there is to learn. There was very little handover from the individual I replaced, so it involved taking a lot of initiative myself to get the answers and knowledge I needed.
Culture
The overall culture is friendly and welcoming.
Your Impressions
I have enjoyed it a great deal. It was a huge change compared to university, but has helped me become more mature and independent. There are aspects that can be improved, but as a stepping stone towards a career, and industrial placement at Unilever is held in high regard.
Yes
Be confident when applying, and ask plenty of questions. Also ensure you have good knowledge of the company and its history etc.
Details
Placement (10 Months+)
Consumer Products/FMCG
London
May 2024
