Change Manager - Customer Experience Review
by Samsung Electronics
Rating
-
Skills
4.8
-
Responsibilities
4.0
-
Support & Guidance
5.0
-
Culture
3.8
-
Your Impressions
4.7
- 1. Please give an overview of your role and what this involves on a day-to-day basis.
- 2. Have you learnt any new skills, or developed your existing skills?
- How would you rate the training provided during your experience?
- How would you rate your development of industry-specific skills during the experience?
- How would you rate your development of personal / soft skills during the experience?
- Please rate how these skills have helped you in your career development
- 3. Were you given much responsibility during your placement / internship?
- Please rate how meaningful the work you were doing was
- 4. How much support and guidance did you receive during your placement / internship?
- How would you rate the support and guidance from your line manager?
- How would you rate the support and guidance from the wider team?
- 5. What was the company culture and general atmosphere like?
- How would you rate the inclusiveness of the culture?
- How would you rate the social opportunities?
- How would you rate the diversity initiatives?
- How would you rate the charity, sustainability and corporate social responsibility (CSR) initiatives?
- 6. To what extent did you enjoy your placement / internship?
- Please rate your level of enjoyment on your placement / internship
- Please rate how your experience met your expectations
- Please rate the future employment prospects at Samsung Electronics
- 7. Would you recommend Samsung Electronics to a friend?
- 8. What advice would you give to others applying to Samsung Electronics
Overview
Work in an agile manner to complete tasks and projects that relate to enhancing the platforms which support the whole customer experience, from the live chat and call centres, to the design of our support and contact pages.
Skills
I have learnt about maintaining interpersonal relationships in a professional environment, and the importance of balancing diplomacy with stern asks to ensure all workstreams are flowing as expected. I have learnt about working in an agile manner, and to 'measure twice and cut once' when working on projects which involve many stakeholders and floating opinions.
Responsibilities
I was given far more responsibility then I ever could've imagined, leading with real projects that resulted in real outcomes on a regular basis. You are treated as a professional, and expect to act as one in return.
Support & Guidance
You receive a good amount of guidance from colleagues in the early days, but are quickly thrown in the deep end which I believe is the best way to learn. There are regular intervals throughout the year, and open touchpoints, where you can find support if necessary.
Culture
Being a Korean company, the cultural infrastructure is unique and can occasionally clash with the British one. This will funnel down the hierarchy when decisions are made, often causing clashes within the team. The office, however, is very unique and spacious - making for a very inviting place to go and work. The teams are great and well managed.
Your Impressions
I loved my placement year at Samsung, and am very grateful for the opportunity. As prior mentioned, you quickly feel like a staple member of the team, and have the responsibility and rewards to boot. The hybrid working is really helpful, as there are pros and cons to both and you are able to decide which days you'd like to come in.
Yes
Be confident in your procurement process, show off not just your technical skills but your personality, as this will take you even further. Always be open to any work given to you and offer your opinion and advice to others in a professional manner.
Details
Placement (10 Months+)
Project Management
South East
September 2024
